Melman Santos

I have a very extensive experience with Business Intelligence / Reporting / Analytics for 7+ years now, with advance knowledge and skill with Excel and VBA. I've been the senior forecaster for a respectable BPO company in Australia who's responsible in maintaining the right number of staff to accommodate the forecasted number of calls. I've been a lead analyst as well whose responsible for tracking trends which is truly instrumental for the organization in creating sound decisions.

On top of that, I have a great experience with Customer Service and Customer Relations which I'm sure will make my relationship with any potential clients very amicable.