Meliza Janubas

Janubas, Meliza P. Virtual Assistant/ Customer Service Expert/ Technical Support Expert Experienced and skillful Inbound Customer Service and Technical Support Expert providing high quality service to customers, working address and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers. CDO, PHILIPPINES- - Live:.cid.29441c08be60c1f3 AUGUST 2021– SEPT 2022 TECH EXPERT• Teleperformance, Inc. (TELCO) MARCH 2021– AUGUST 2021 MENTOR• Teleperformance, Inc. (TELCO) AUGUST 2019–MARCH 2021 ACCOUNT EXPERT• Teleperformance, Inc. (TELCO) As a Tech Expert, handling calls from account expert for any technical, signal, network issues of the customer. For the Mentor role, I have assisted new hires with the product knowledge and call positioning/handling. For the Account Expert, handled inbound and outbound calls for telco account concerns and understanding. MAY 2017–OCTOBER 2017 ADMIN SUPPORT• SUMISHO MOTOR FINANCE CORP. Performs and oversee the day-to-day variety of general office support assignments, functions and needs of the branch. Monitoring of the branch supplies, utility bills and prepares payment for those, including payments to the vendors and suppliers. Renewal of business permits. Conducting monthly inventory of repossess motorcycle units. Handles petty cash. FEB 2017–MAY 2017 (VA) SENIOR ASSOCIATE• WAIII, BOSTON MA Performed processes, go through a checklist of things whether sending out emails, connecting with people on LinkedIn, or messaging people on various other platforms. OCT 2016–JAN 2017 (VA) Web Researcher/Data Specialist• Catholic Cloud, Maryland USA Worked as a Web Researcher or Data Specialist for the employer’s new Mobile Application. Needed to find specified establishments and checked its mailing address, telephone number, schedules, appointments and highquality facade of the said business. APRIL 2014–JUNE 2016 BRANCH OFFICER IN CHARGE• EDMARK PHILS. INC Oversees overall branch operations, assists head office in the recruitment process, provide customer service by giving product knowledge. Administrative tasks like legalizing documents, making sure everything's up-to-date, from branch ops payments and etc. to Monitoring stocks level and conducts product seminars. AUGUST 2011–OCTOBER 2013 PRODUCT SUPPORT REPRESENTATIVE• SYNNEX-CONCENTRIX CORP. Handled inbound calls from clients on installing/troubleshooting their networking devices by identifying the main problem and providing step by step instructions to help the client solve the problem provided with excellent customer service; sales involved by recommending the right device based on client’s network environment. Bachelor of Science in Technology Communication Management Mindanao University of Science and Technology Graduated ★★★★★ ★★★★★ ★★★★★ ★★★★★ ★★★★★ ★★★★★ ★★★★★ ★★★★★ Ability to Multitask Effective Time Management Computer Skills Fast Learner Customer Service Ability to Work under Pressure Microsoft Office Ability to Work in a Team ★★★★★ Communication Skills ★★★★★ Hard Working ★★★★★ Interpersonal Skills ★★★★★ Project Management 2011