Meliton Francisco Geronimo

Meliton Francisco Geronimo (--Malabon City, Metro Manila, Philippines Experience Strong work experience in Service Delivery Operations and Sales Operations. May 2023 – Present Sales Operations Specialist Accenture, Inc. | Philippines Sales Enablement – Sales Operations • Provide sales process support and help in navigating the company’s internal sales processes to client teams, leadership and other internal operations teams and interfacing functional areas. • Support Sales Excellence leadership and business partners in driving efforts across multiple service areas. • Critical services include the support of opportunity pipeline management, new business meeting coordination, sales reporting/analysis for leadership. • Manage sales cadence activities to provide the leadership with accurate sales landing and help them make informed sales decisions. Dec 2020 – Apr 2023 Service Delivery Ops Senior Team Leader Accenture, Inc. | Philippines Non-Voice BPO – US Healthcare / Software & Platform Requires analysis and solving of significant problems that are increasingly complex, frequently creating new solutions, leveraging and, where needed, adapting existing methods and procedures to create alternatives. • Requires understanding of the strategic direction as it relates to team goals. • Draws upon own knowledge, experience and independent judgment to determine solutions, and seeks additional guidance on unusually complex problems • Interact with the clients to maintain strong, long-term relationships and deliver consistent service to ensure client satisfaction. • Collaborate with Internal Leadership and the Business Transformation team to identify opportunities for process improvement and develop innovative solutions. May 2017 – Nov 2020 Service Delivery Ops Junior Team Leader Accenture, Inc. | Philippines Non-Voice BPO – US Healthcare • Interpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team. • Perform decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. • Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner. • Perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency. • Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; execute implementation of improvements. Jul 2013 - Feb 2017 Service Delivery Ops SME (Subject Matter Expert) Accenture, Inc. | Philippines Non-Voice BPO – US Healthcare • Facilitate process rollouts to ensure that all team members are thoroughly informed about newly implemented process. • Collaborate with the supervisor and quality assurance team to optimize the team’s performance in both productivity and quality. • Perform root cause analysis (RCA) and develops effective action plans to address error trends and provide support to data analysts. • Collaborate with the quality assurance team to develop innovative strategies for enhancing existing process. May 2010 - Jun 2013 Service Delivery Ops Data Analyst Accenture, Inc. | Philippines Non-Voice BPO – US Healthcare • Update and maintain various systems/tools per standard process documentation. • Execute transactions with minimal direction, enter data and retrieve information from group specific system. • Audit own data entry for accuracy and make required corrections. • Conduct data verification. • Respond to various requests for information, as needed. Escalate to supervisor as appropriate. • File, archive and retrieve documents (paper-based and electronic) using filing standards. • Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation. Education 2009 Skills Business Operations Management Sales and Operations Management Salesforce Opportunity Management Sales Forecasting and Pipeline Management Customer Relationship Management Performance Management Change Management Coaching and Mentoring Stakeholder Management Project Management Data Transaction Management Data Analysis and Interpretation Polytechnic University of the Philippines (PUP) Bachelor's Degree in Advertising and Public Relations Sta, Mesa, Manila, Philippines