Melissa Usunobun
Administrative Virtual Assistant | Customer Support
SKILLS
I am a highly organised Administrative Virtual Assistant with experience in
Handling Customer Inquiries
customer support and digital workspace management. I am skilled in email
Email and Chat Support
and calendar management, customer communication, CRM tools, and task
coordination using collaboration platforms. I am committed to helping
businesses stay organised, improve customer experience, and maintain
efficient remote operations.
CRM Tools
Customer Issue Resolution
Email & Inbox Management
Calendar Management
EXPERIENCE
Digital Witch Support Community - Administrative Virtual Assistance
& Customer Support Intern
Documentation & File
Organisation
Task Organization
Graphic Design
2026
●
Provided customer support through email, live chat, and ticketing
systems, responding to inquiries promptly while maintaining a
professional and customer-focused approach.
●
Managed and updated customer records using CRM systems,
accurately logging customer details, support requests, and
resolutions to ensure organised and accessible information.
●
Handled customer complaints calmly and professionally,
identifying issues and working toward effective solutions to
improve customer satisfaction.
●
●
Maintained clear and polite communication to ensure a positive
SOFT SKILLS
Strong Attention to Detail
Time Management
Professional Written
Communication
Ability to Manage Confidential
Documents
customer experience and satisfaction.
Ability to Work Across
Supported administrative operations by performing tasks such as
Different Time Zones
scheduling appointments, organising records, coordinating
follow-ups, and maintaining internal documentation.
●
●
Maintained detailed documentation of customer interactions and
administrative activities to support efficient team collaboration and
Google Workspace
service continuity.
Calendly
Demonstrated strong attention to detail, problem-solving ability,
and time management in a remote work environment.
Cyntex Haircare Services - Administrative Virtual Assistance
(Appointment Scheduling)
2026
●
●
TOOLS
Set up and managed an online appointment scheduling system
Intercom
HubSpot
Freshdesk
Zendesk
Slack
using Acuity Scheduling for multiple services and staff members.
Trello
Tested booking workflows and implemented promotional coupon
Monday.com
codes to ensure a smooth and user-friendly client booking
experience.
●
●
Created and organised task boards using Trello to support team
Canva
Designed a customer data collection system using Google Forms
Adobe Photoshop
information management.
Streamlined administrative workflows and backend systems to
improve scheduling efficiency and overall client experience.
Cloudmita Technologies - Customer Support (System Setup)
2026
●
Set up a customer support system using Freshdesk with different
departments for easy ticket management.
●
Developed a comprehensive knowledge base with solution articles
addressing common customer inquiries, accessible both publicly
and via the support widget.
●
Integrated the Freshdesk support widget into the company website
to enable users to easily search for and access relevant knowledge
base articles.
●
Improved customer self-service experience and support efficiency
by organising support workflows and digital resources.
Hadia Media - Client Support (Design Collaboration)
2023 - 2026
●
Created digital content and visual assets to support marketing
campaigns, presentations, and client communications.
●
Worked with clients to understand their request and translated
client briefs, brand guidelines, and ideas into clear, engaging visual
concepts
●
Organised digital files and tools to make client's work easier and
more efficient.
Articulate Services - Customer Support / Project Coordination
2019 - 2022
●
Managed communication with a network of writers, ensuring clear
task instructions and timely responses.
●
Assigned SEO-optimised content topics based on strategic
guidelines and content requirements.
●
Reviewed and edited submitted articles to maintain quality, clarity,
and brand consistency.
●
Acuity Scheduling
collaboration and track operational tasks.
linked to Google Sheets for efficient record keeping and client
●
Zapier
Coordinated content workflow from assignment to final
Adobe Illustrator
ChatGPT
Gemini AI
submission, ensuring deadlines were met.
●
Maintained organised digital records of assignments and
submissions to streamline tracking and follow-up.
GetMeri - Customer Celebration Specialist
2019 - 2022
●
Provided personalised client support by coordinating and
delivering surprise calls on behalf of clients to celebrate special
occasions such as birthdays, anniversaries, and milestones.
●
Communicated with clients to gather important details about
recipients, ensuring each call was tailored to create a meaningful
and memorable experience.
●
Maintained organised records of client requests, schedules, and call
details to ensure accurate planning and timely delivery of services.
●
Managed scheduling of surprise calls, ensuring they were delivered
at the correct time and according to client preferences.
EDUCATION
National Open University, Nigeria.
2021 - 2024
Bachelor of Arts in Education (B.A (Ed)) in English
Adeyemi University of Education, Ondo, Nigeria.
2015 - 2018
Nigeria Certificate In Education (NCE) in Religious Studies/English.
