MELISSA ROMELLE C. OFRECIO
VIRTUAL ASSISTANT
CONTACT
ABOUT ME
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Experienced Virtual Assistant and Customer Service
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Representative skilled in lead management, scheduling, and
Cambridge Village Condominium
Barangay San Andres Cainta, Rizal
oriented, and committed to excellent service.
EDUCATION
STI COLLEGE NOVALICHES
Hotel and Restaurant Management
EXPERTISE
Virtual Assistance
Customer Service
Technical Support
Customer Relationship Management
Customer Experience
Quality Assurance
Business-to-Business
Business-to-Consumer
Sales Assistance
Project Management
Human Resources Tasks
customer support across various industries. Organized, detail-
EXPERIENCE
Virtual Assistant
Aug 2023 – Feb 2025
Managed leads, appointment scheduling, and
client/student inquiries across the fitness and healthcare
education industries. Coordinated with coaches and
students, processed enrollments and member accounts,
and maintained accurate records. Assisted in
administrative tasks, tracked key business metrics, and
ensured smooth operations for both organizations.
Fit Body Boot Camp & EMS University
Technical Support Representative
Concentrix
Apr 2023 – Oct 2023
Provided technical support for TVs, SSDs, and DVRs, assisting
with hardware/software issues and troubleshooting.
Documented cases, escalated unresolved issues, and
recommended products when needed.
Technical Support Representative
The ResultsCX
Nov 2022 – Mar 2023
Handled internet, TV, and phone service issues via chat and
email, resolving connectivity and account setup problems.
Provided real-time solutions, escalated complex cases, and
maintained detailed customer logs.
Customer Service Representative
24-7 Intouch
May 2022 – Oct 2022
Handled hotel reservations and booking concerns.
Data Management
Content Moderator
Alorica
Appointment Planning
Reviewed and filtered online content to ensure compliance
with policies.
Account Resolution
Information Technology Support
Mar 2020 – Mar 2022
Customer Service Representative
Continuum
Oct 2019 – Feb 2020
Assisted customers with healthcare inquiries, including
medication and billing.
