Melissa Rommel Ofrecio

I am a highly skilled and results-driven Virtual Assistant with over six years of experience in customer service, technical support, and administrative assistance, specializing in lead generation, appointment setting, client management, and business operations. My ability to adapt across multiple industries, including healthcare, fitness, telecommunications, hospitality, and e-commerce, has allowed me to develop a diverse skill set that ensures efficiency and productivity in every role I take on. In my role as a Virtual Assistant for Fit Body Boot Camp and EMS University, I was responsible for managing leads, scheduling appointments, handling client and student inquiries, coordinating with coaches and business owners, and processing enrollments, account updates, cancellations, and refunds. My expertise in prospecting and lead generation allowed me to effectively build and manage databases using tools such as HubSpot, Zoho CRM, LinkedIn Sales Navigator, Apollo.io, and Seamless.ai, ensuring a consistent pipeline of potential clients and students. Beyond lead management, I also played a vital role in tracking key business metrics, including active members, EFT payments, POS income, gross revenue, attrition, and lead conversions, providing valuable insights to drive business growth. My strong communication and organizational skills helped streamline email and calendar management, utilizing Google Workspace, Calendly, and Slack to coordinate meetings, set reminders, and ensure seamless scheduling. Prior to my Virtual Assistant role, I worked as a Technical Support Representative at Concentrix and The ResultsCX, where I provided Tier 1 & 2 support for home appliances, internet, TV, and phone services. I assisted customers via chat, email, and phone, troubleshooting hardware and software issues, resolving connectivity problems, and ensuring customer satisfaction by providing real-time solutions and escalation support when necessary. Additionally, my background in customer service across hospitality, healthcare, and e-commerce has given me extensive experience in handling hotel reservations, medical inquiries, order tracking, and billing concerns, further strengthening my ability to communicate effectively and resolve issues promptly. I am highly proficient in CRM software, prospecting tools, scheduling platforms, and communication systems, enabling me to efficiently manage workloads and optimize business processes. My ability to multitask, solve problems, and implement strategic business solutions allows me to deliver exceptional support and contribute significantly to business success. With my dedication, professionalism, and commitment to efficiency, I am confident in my ability to provide high-quality service and support to any organization, helping them achieve their goals through strong operational and client management strategies.