MELISSA LAPASARAN
VIRTUAL ASSISTANT / SOCIAL MEDIA MANAGER / SENIOR CUSTOMER SUPPORT REPRESENTATIVE
PROFESSIONAL SUMMARY
Detail-oriented and highly organized Virtual Assistant / Customer Service with over 12 years of experience in social media management, customer service, and administrative support. Skilled in handling digital tools, scheduling, and data entry to streamline business operations and enhance productivity. Started to upskill in Social Media Management and is very flexible in learning new courses to become more productive.
VISION & MISSION
To provide efficient, reliable Virtual Assistant / Customer Support services that help busy professionals streamline their tasks, grow their businesses, and achieve success.
My goal is to be a trusted partner, delivering high-quality support that fosters long-term client relationships built on trust and results.
WORK EXPERIENCE
Virtual Assistant / Social Media Manager/Customer Support (email, chat, phone)
Vegamour | June 2019 – May 2025
• Managed social media accounts, email correspondence, and calendar scheduling.
• Organized meetings between clients and customers; arranged travel accommodations.
• Entered data from handwritten forms into spreadsheets and generated invoices.
• Conducted online research for business contacts and product information.
• Managed accounts receivable and invoicing using MS Office and Google Suite.
• Created and promoted digital marketing content for brand visibility.
• Provided real-time customer support via chat, ensuring high satisfaction rates.
Video Meeting Moderator / Webcast Production Specialist
Intempio | February 2018 – May 2019
• Coordinated and moderated virtual meetings via Zoom and Microsoft Teams.
• Managed participant interactions, resolved technical issues, and documented meetings.
• Communicated effectively via Slack and email to coordinate meeting logistics.
Inbound Call Center Agent
Sykes Philippines Inc. | June 2016 – Dec 2017
• Handled inbound calls for AT&T Mobility, assisting with technical and billing issues.
• Resolved internet, mobile device, and TV service-related concerns.
• Processed customer orders, updated records, and completed call logs.
Customer Service Representative
Eperformax Contact Center and BPO | January 2013 – May 2016
• Provided phone and email support for eBay North America and eBay Global Buy Hub.
• Assisted customers with account issues, transactions, and order concerns.
EDUCATION
Southwestern University | Cebu City
BS Pharmacy | 2003 – 2005
Butuan Doctors’ College | Butuan City
BS Nursing | 2005 – 2006
Southwestern University | Cebu City
BS Nursing | 2006 – 2009
Agusan Del Sur Colleges | Bayugan City
NCII - Commercial Cooking | 2012
SKILLS & TOOLS
✅ Social Media Management (Facebook, Instagram, LinkedIn)
✅ Email & Calendar Management
✅ Customer Service & Live Chat Support
✅ Data Entry & Spreadsheets (Excel, Google Sheets)
✅ Virtual Meeting Coordination (Zoom, Microsoft Teams)
✅ Digital Marketing & Content Creation
✅ Google Suite (Docs, Sheets, Drive, Forms)
✅ Technical Support
✅ Order Processing
✅ Inventory Management
✅ Customer Communication for Online Stores
✅ Hashtag & Product Research
✅ Event Moderation
✅ Basic Website Maintenance
✅ Troubleshooting Technical Issues
✅ Calendar Management
✅ Email Organization and Response
✅ Appointment Scheduling
✅ Travel Arrangements
