Melissa Lapasaran

Hi, I’m Melissa — a highly experienced Virtual Assistant and Customer Service Representative with over 12 years of helping businesses run seamlessly, connect with customers, and grow their brands. I specialize in handling the details so you can focus on the bigger picture.

I bring expertise in customer support, administrative assistance, and digital tools to keep operations running smoothly. Whether it’s managing busy inboxes and calendars, processing orders, handling live chat and phone support, or organizing travel and schedules, I deliver reliable and efficient solutions that make day-to-day operations stress-free.

My customer service background spans global brands, including AT&T and eBay, where I developed strong skills in resolving technical and billing issues, supporting online sellers, and ensuring every client interaction is professional and positive. I know how to build trust, solve problems quickly, and keep customers coming back.

Alongside administrative support, I bring value through social media management and content creation, helping brands grow their online presence on Facebook, Instagram, and LinkedIn. From crafting engaging content to responding to customer inquiries online, I ensure businesses stay connected and visible.

I’m skilled with tools like Asana, Trello, Google Suite, Microsoft Teams, Shopify, Gorgias, Meta Business Suite, Canva, and Calendly, allowing me to streamline workflows, manage multiple tasks, and deliver results quickly and accurately.

What sets me apart? I’m proactive, detail-oriented, and adaptable — always learning and improving to stay ahead. My goal is to help businesses save time, deliver exceptional customer experiences, and create systems that support growth.

If you’re looking for a dedicated Virtual Assistant and Customer Service professional who can handle your operations, support your clients, and free you to focus on scaling your business, I’m here to help. With my experience and commitment to excellence, you can trust that your customers and operations are in capable hands.