Melissa Ferrer

M FRR CONTACT-- MELISSA FERRER Recruiter/Customer Service & Admin Professional ABOUT Has ten years of experience in the BPO Industry most notably in customer service and recruitment. Berlitz certified in technical and customer support for phone, email, and chat. https://www.linkedin.co m/in/melissa-albanoferrer-1aa81019/ CORE QUALIFICATIONS Pangasinan, Philippines Corporate Recruiting Volume Recruitment Sourcing Customer Service Vendor and Client Relations Technical Support EDUCATION BACHELOR OF ARTS: POLITICAL SCIENCE CUM LAUDE, 2005 EXPERIENCE Saint Louis University HR ASSISTANT (PART TIME) COMPUTER SKILLS MS WORD MS EXCEL MS Powerpoint Canva Banwar Agency | La Union, PH | Jan 2019 - March 2019 Maintained digital and electronic records of employees. Coordinated training sessions and seminars. Completed termination paperwork and exit interviews. Assisted the General Manager with recruitment, record maintenance and and provided clerical support to all employees. Outlook SENIOR GLOBAL CORPORATE RECRUITMENT SPECIALIST Sutherland Global Services | BGC, PH | March 2011 - Jan 2015 Managed and coordinated the scheduling and logistics of all interviews between candidates and hiring managers. Performed detailed reference checking and/or reference analysis on selected candidates and reviews results with hiring managers. Recruited for 8 sites - all positions from specialist up to senior manager roles (Accounting, Admin, IT, BPO Support and HR positions). Maintained database by entering new and updated applicant and account information. SOURCING ASSOCIATE (PROJECT BASED) 24/7 Customer Inc. | Makati City, PH | Feb 2010 - Dec 2010 M FRR Directed the internal and external recruitment efforts, including internal and external job posting (recruitment agencies/consultants, job fair attendance and other venues of recruitment). Generated qualified candidates through cost-effective efforts. Handled active network recruitment activities for achieving aggressive resource growth targets. Provided general data entry support to the Sourcing Team. CONTACT-- https://www.linkedin.co m/in/melissa-albanoferrer-1aa81019/ RECRUITMENT ASSOCIATE (PROJECT BASED) eTelecare Global Solutions | Mandaluyong City, PH | Feb 2009 - Dec 2010 Conducted initial interviews to assess minimum qualifications and basic communication skills of applicants (phone, jobfairs and walk-ins). Met the set daily and weekly quota for number of initial interview passers to be processed for the next recruitment stage. Opened, sorted incoming resumes and forwarded them to the appropriate recruiter for review. Set and managed candidate expectations and prepare them for interview with the Assessment Team by providing detailed information on the company, our business strategy, the department, and the job description. Pangasinan, Philippines EDUCATION MARKETING & ADMIN ASSISTANT MTC Baguio | Baguio City, PH | Jan 2007 - Jan 2009 BACHELOR OF ARTS: Answered telephone, screened and directed calls for the General Manger. POLITICAL SCIENCE Attended network and promotional events to develop and maintain contact with CUM LAUDE, 2005 potential clients and professional bodies. Saint Louis University Sourced MT applicants and prospective clients for an interview and orientation. Conducted career orientation and presents general overview about the services offered by MTC. Proctored entrance assessments to prospective clients and applicants. COMPUTER SKILLS MS WORD Performed general data entry tasks. MS EXCEL CUSTOMER CONTACT ASSOCIATE MS Powerpoint Sitel | Baguio City, PH | Oct 2005 - Oct 2006 Canva Responded to customer queries in a timely and accurate way, via phone, email or Outlook chat. Assisted customers with the technical product (hardware/software)/DSL malfunctions. Updated internal databases with information about technical issues. Followed up with customers to ensure their technical issues are resolved. Gathered customer feedback and share with our Product, Sales and Marketing teams. REFERENCES Hazel Rose Diaz-Fetalvero (Recruitment Manager in Sutherland) Present Position: Director of Talent of Acquisition Present Company: ServiceSource Phone:- Eden Gan (Recruitment Supervisor in eTelecare/Stream) Present Position: Recruitment Manager Present Company: iSupport Phone:-