Melissa Ferrer

I have a total of ten years of experience in the BPO Industry most notably in sourcing, marketing corporate, and volume (agent) recruitment. I've worked with various prominent call centers such as Sutherland Global Services, Customer Inc., and Stream (eTelecare). I am experienced in handling full-cycle recruiting from sourcing up to on-boarding. I handled corporate rank and file up to senior managerial positions. Apart from this, I also have one year of experience in technical and customer support for AT&T US. I am competent in handling customer queries through phone, email, and chat.