Melissa Erato

MELISSA MIRALLO ERATO G-148 Univille Kasambagan Cebu City E-mail address:-Cell #- October 22, 1993 29 years old ______________________________________________________________________________ Career Objective: To work in a company wherein my knowledge and skills can be used as a good advantage and will enable me to contribute my efforts to the company’s growth and development. Educational Background: Degree Name of School Inclusive Dates- Tertiary Bachelor of Science in Psychology University of San Carlos Secondary San Isidro Parish School - Elementary Banilad Elementary School- ______________________________________________________________________________ Working Experiences: 1. BPO: Teleperformance Company Position: Customer Support/Sales Support Account: Hotels.com from April 2014 - December 2015 2. BPO: Concentrix Company Position: Customer Service Support / Technical Support Associate Account: Microsoft from April 2016 – August 2019 3. BPO: Teletech Company Position: Talent Acquisition from Jan 2019 - April 2019 4. Virtual Assistant: Remote Position: Resident Experience Coordinator/Customer Service Support Account: Airbnb from August 2019 – Jan 2023 5. Virtual Assistant: Remote Position: Customer Service Support Manager Account: E-commerce (Shopify) from Jan 2023 – October 2023 Training and Seminars Attended: ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ Group Dynamics Training: October 2017 USC friendship day for senior high students: December 2017 Training and Development: March 2018 Introduction to LGBT: April 2018 Human Sexuality and Gender Diversity Seminar: May 2018 Psychology of Lies Seminar: May 2018 Psychology of Love and Attraction: May 2018 Leadership Training for newly elected officers in San Isidro Parish School: April 2019 Research experience: ❖ Advance Psychometrics Research About: “Interpersonal Dependency In Romantic Relationship” ❖ Writing Psychology Research About: “Gender Effects On Childhood Parental Neglect Prompting The Development Of Adulthood Depression” ❖ Thesis Paper About: “Sharing Emotions In Facebook and Its Influence In The Experience Of Negative Emotions Among Adult Facebook Users”