Melissa Bitz

Melissa Bitz 2110 San Jose Ave, Apt B, Alameda, CA 94501 Phone:-- A passionate writer and content creator, with experience managing internal communications and social media platforms. Professional Skills Copy writing and editing Strong written and verbal communication Fast and focused learner Article writing, blog posts, internal announcements, how-to-guides, video tutorials Intranet implementation and management Graphic design Social media and content creation Video editing Microsoft Office – Excel, Word, PowerPoint, Outlook, Yammer, OneDrive, SharePoint Adobe Acrobat Pro & CC Photoshop SnagIt and Camtasia Wordpress QuestionMark Author-it Professional Experience Mosaic 7/17 - Present Instructional Design Consultant, Bay Area, CA Developed courseware and training materials for gas and electric utilities company Collaborates with subject-matter experts, stakeholders, and project team members to produce learning solutions. Developed a 9-week Gas Supervisor Onboarding Program Developed a 1-day Electric Grounding Course Imported course content into Author-It Created assessments in QuestionMark Webcor Builders 05/16 – 07/17 Internal Communications Coordinator, Alameda, CA Introduced and implemented new Unily corporate intranet Created and now manage intranet content calendar with Smartsheet Write, edit, and publish featured articles, announcements, and events on landing page of intranet; manage content for subpages; train new editors, and create video tutorials & how-to documents for new users Create graphics and offices flyers using Canva Interview employees and research information for featured articles Write blog posts and/or copy edit for various departments Promote company use of internal social network Yammer Promote employee intranet adoption, and improve accessibility of information based on feedback, research, and analysis Create electronic training guides and videos for new intranet editors; host webinars, workshop sessions, and individual trainings Photograph new hire employees weekly; edit photos Manage corporate social media (LinkedIn, Twitter, Facebook, and Instagram) and provide content Office “Fun Committee” member – coordinate office events on and off site, work within budget, recruit new members, engage groups in the office Webcor Builders 05/15 – 5/16 Business Development / Marketing and Legal Coordinator, San Francisco, CA Write and/or edit all articles for company newsletter Copy edit brochures and other marketing collateral; create copy for ad campaigns Write/edit/distribute press releases Manage Company Apparel eStore and employee allotment program Update media content on company website (WordPress) Create video content for company website Conduct employee video interviews Write copy for website as needed Update legal policies and procedures, and work on small projects Webcor Technologies 02/13 – 5/15 Administrative Assistant for IT Department, Alameda, CA Support the Chief Information Officer Schedule conferences, answer calls, manage conference rooms, book flights, greet clients, maintain credit card expense reports Assist the technology accounts manager Code department invoices, create monthly invoices to all departments and job sites, order requested supplies and equipment, adhere to strict accounting deadlines Manage help tickets for software and hardware requests; procure and distribute items promptly, keeping in mind factors of pricing, shipping speed, warranty Webcor Builders 06/12 – 2/13 Receptionist/Administrative Assistant for Office Services, Alameda, CA Greet guests, transfer calls; booking conference rooms, open and distribute mail Recruitment support: Set up candidate interviews, send confirmation e-mails & directions, organize resumes based on noted level of interest post on-campus interviews Update and create policy and procedure documents and spreadsheets Provide back-up support for: maintenance calls, labeling and shipping GSO & FedEx packages Create electronic fliers for company announcement distribution and interoffice events Blogging Experience Traveling Bitz 03/15 – Present www.travelingbitz.com Wrote, edited, and published blog posts in Wordpress Designed website using Divi Builder Added links, uploaded photos, and optimized posts using Yoast Edited blog photos and created graphics for Pinterest Edited Instagram photos, wrote captions, and posted Stories on Instagram Managed Facebook page Managed Twitter account Participated in Facebook community groups for bloggers and social media managers Education University of North Carolina Chapel Hill, NC 2006 – 2008 B.A., English, Dec 2008 Major GPA 3.6, GPA 3.4 Minor: Creative Writing Honors: Dean’s List 6 Semesters Ohlone College Fremont, CA 2004 – 2006 A.A., English, May 2006 Major GPA 3.9, GPA 3.7 Volunteer Experience Rebuilding Together San Francisco, San Francisco, CA 2013 - 2017 Rebuilder Rebuild community centers for youth education and afterschool programs Paint, landscape, and run the registration table Junior Achievement Classroom Program, San Francisco, CA April 2014 Teacher for a Day Teach a second grade class real-world concepts in financial literacy, work readiness and entrepreneurship through lessons, student engagement, and educational games