Melissa Bianca Muji

PERSONAL CHARACTERISTICS

Highly Motivated, Pleasant Personality, Loyal, Cheerful and Hardworking 

EDUCATIONAL BACKGROUND

TERTIARY

Lyceum of the Philippines University – Intramuros, Manila

AB Mass Communication major in Advertising

WORK EXPIRIENCE

Communication Staff

St. Vincent Foundation for Children and Aging, Inc.

January 28, 2016 to October 30, 2018

·     Handled communication between the sponsored members and sponsors.

·     Used company portals

·     Direct communication in Kansas

·     Handled ISV (Individual Sponsorship Visit)

·     Conducted Annual Photos

·     Facilitated local correspondence training and workshop

Customer Service Representative

Account: Globe Postpaid

Pilipinas Teleserv, Inc.

August 6, 2013 September 6, 2013

·     Handled Billing Statement.

·     Addressed and resolved customers complain about their postpaid subscription.

·     Gathered and verified all required customer information for tracking purposes.

·     Defused volatile customer situation calmly and courteously.

SPECIAL SKILLS

·     Basic Photography and videography

·     Stage designing

·     Video Editing (imovie for mac, Final cut for mac, basic adobe premier, Sony Vegas and Movie Maker)

·     Photo Editing (basic adobe Photoshop cs5, basic adobe lightroom and photoscape)

·     Fluent in Speaking English.

·     Manage to do multi-tasking

·     Ability to work under pressure

·     Capacity to work well with people and within the establishment

·     Strong verbal and written communication.

·     Computer literate ( MS Office – Word, Excel and Powerpoint)

·     Clerical work