Melissa Bastian

Melissa Marie T. Bastian B10 L32 Phase 4 Carissa Homes, Brgy. Bagtas Tanza, Cavite, Philippines 4108 Cell phone Number:- OBJECTIVE To be able to support myself and be a part of a successful organization. EDUCATIONAL ATTAINMENT STI College -) BS Computer Science Las-Pinas City, Philippines Graduated High School Camella School Inc. Las Pinas City, Philippines Graduated Elementary School University of Perpetual Help Dalta System (UPHDS) Las Pinas City, Philippines SKILLS Ability to work well independently (Diligence in carrying out assigned, responsibilities; keenness for accuracy and timeliness) Ability to work well as part of a team (Coordination of activities and cooperation with other members) Effective oral and written communication skills (Pilipino and English) Careful decision making Proficiency in Microsoft packages EMPLOYMENT HISTORY Teletech (2012) Customer Service Representative Pasay City, Philippines Handling incoming calls for billing and customer concerns for an Australian Mobile Company. Stream Global Services -) Tier II CSA Phoenix, AZ, USA Handling incoming calls from customer of a Telecom Company. Handling Technical and customer service related issue. CIGNA Healthcare -) CSA Pharmacy Department Handling incoming calls from clients, clinics and doctors’ regarding client’s pharmacy insurance coverage. Handling incoming calls from pharmacy for refills of client’s medication and for approval per client’s insurance coverage for their medication. AAA Membership Services CSA Membership Services Handling incoming calls from AAA members for services available like travel, roadside assistance and discounts. Pearson Government Solution -) CSA Medicare and Medicaid Handling calls from clients that are under Medicare and Medicaid coverage. VXI Philippines -) CSR Making outbound calls to sell Long Distance Product for a Telecom Company. PERSONAL ATTRIBUTES Positive outlook, Self-motivated Cheerful Smart Hard-working Cooperative/ Team player Practical Reliable Trustworthy Willingness to learn/impart knowledge