Melissa Adragna

MELISSA ADRAGNA Cell:- | Email:-| LinkedIn: https://www.linkedin.com/in/melissa-adragna/ PERFORMANCE SUMMARY Virtual & Continued On-Boarding Curriculum - Lead the development, management, and execution of virtual and continued onboarding program for approximately 200 facilitators and students. Provide cross-functional collaboration across departments and the larger Duke community to determine the schedule, session objectives, and web platform. Learning & Development Instructional Design - Consult with IT department and other stakeholders to develop appropriate learning resources that engage colleagues; and promote meaningful best practices through a variety of instructional videos and written documentation. Facilitate technical testing and training to ensure the functionality of features and systems. Staff Management Training & Development - Cultivate relationships with key faculty to lead onboarding and training of M.D. and Master's program regarding program format, content, and technical skills needed for success in the role. Effectively deliver instructional and course feedback to program faculty for continued development of skills and improved performance in the program.  People Management  Training Curriculum Development  Virtual & In-Person Training  Online Curriculum Development  Customer Presentations  Change Management  Learning Technology Solutions  Client Relationship Management  Learning Data Analytics TECHNICAL SKILLS     Adobe Acrobat X Adobe Connect Pro Jenzabar ERP (5.0 and 5.5) Qualtrics     Oracle ERP Blackboard Sakai Systems Peoplesoft (DukeHub)     iThentiticate MedHub Evaluation System Survey Monkey WebEx & Zoom EDUCATION Master of Science, Higher Education Administration – Kaplan University Bachelor of Arts, Psychology, Minor Educational Studies – Denison University, Granville, OH PROFESSIONAL EXPERIENCE DUKE UNIVERSITY, NICHOLAS SCHOOL OF THE ENVIRONMENT, Durham, NC Program Administrator, Distance Learning & Professional Programs, July 2016 – Present      Plan and manage campus-wide orientation and onboarding activities for up to 185 incoming master’s level students Design and implement both video and written instructional resources for virtual classroom platform and other webbased services Partners with program chairs and the Director of Professional studies to streamline performance and development initiatives that enhance the Master’s Project requirement Collaborate with campus faculty and staff to maximize virtual access to campus resources, content, events, and classrooms Manage day-to-day operations of the Duke Environment Leadership Masters Environment Management program and align work with high performing executives for distance learning SHAW UNIVERSITY, Raleigh, NC Project Specialist - Process Optimization, August 2015 – June 2016   Served as point-of-contact for all speaking engagements and high-level meetings for the University President Interviewed, hired, and managed three student employees assigned specific project tasks and deliverables MELISSA ADRAGNA, PAGE 2 Cell:- | Email:- Project Specialist - Process Optimization, Cont.,    Created, tracked, and managed guest lists and seating assignments for high-level and VIP campus events (600 plus guests) Led and supervised digital record conversion for the Office of the President to improve communication and efficiency Developed well-organized gift processing and client relationship system to ensure daily acknowledgment letters were sent to University donors and contributors SUNY UPSTATE MEDICAL UNIVERSITY, Syracuse, NY Program Coordinator, March 2012 – April 2014      Supervised and supported 45 plus program faculty and staff Individually transitioned all program performance evaluations to an online performance evaluation system Created initial curriculum and course proposal for the ‘Practice of Medicine’ programs Designed faculty training and resources to support program success Scheduled testing, clinical experience, and all other program components throughout the academic year BRYANT & STRATTON COLLEGE, Liverpool, NY Academic Advisor, June 2008 - March 2012      Advised 300 plus students from seven program areas to verify academic progress and support student outcomes focusing on at-risk and probation students within assigned areas Established campus-wide initiatives and community partnerships to ensure the emotional and professional development of students Developed comprehensive online orientation and supported program to drive pass rates in online courses Served as staff advisor for up to 15 campus organizations to support student engagement, recruitment, and campus events Provided daily supervision of campus safety and security as lead campus administrator during evening hours for up to 200 students, four campus staff and 12 faculty PROFESSIONAL ORGANIZATIONS DIVERSITY & INCLUSION ACTIONATORS, Duke University, Nicholas School for the Environment    Plan and execute student and community events focused on bringing together the Nicholas School community of faculty, staff, students, and students’ partners Collaborate with committee members and senior leadership to build a more inclusive and supportive campus community by offering 20 plus programs in 2018 Work closely with other committee members to accomplish actions items on the strategic plan focused on diversity and inclusion AWARDS Equity Diversity and Inclusion (EDI) Award 2019, Duke University