Melanie Rodriguez

Melanie Alicando Rodriguez Virtual Assistant #176 Jasmin St., Balangkas, Valenzuela City, Philippines Email:-US Number: - WhatsApp: - Objective To obtain a challenging position within a dynamic organization where I can utilize my expertise in freelancing, virtual assistance, business administration, and human resources to contribute effectively to the company's growth and success. Education Pamantasan ng Lungsod ng Valenzuela Bachelor of Science in Business Administration, Major in Human Resource Development Management 2019 - 2023 ● Dean’s Lister Arellano University Senior High School – Accountancy, Business, and Management (ABM) 2017 - 2019 ● With High Honors Polo National High School 2013 - 2017 ● With Honors Work Experience Topserve Solution Inc. (Intern) 2019 ● Performed various clerical tasks, such as filing, documentation, and organizing office materials. C&L Trading Office Assistant Fulltime February 2020 - February 2021 1 year ● ● ● ● ● Manage Shoppe customer service operations, ensuring fast and effective responses to customer inquiries, complaints, and issues. Provide exceptional customer service through multiple methods, including phone, email, chat, and social media platforms. Serve as the primary point of contact for Shoppe account holders, answering questions about product availability, order tracking, returns, and refunds. Handle escalated client issues and complaints Maintain precise records of client contacts and transactions, ensuring adequate documentation and follow-up on any issues that remain. Rotopack Manufacturing Corporation (HR Intern) March 2023 - May 2023 • Scheduled job interviews and contacted candidates as necessary • Interview Applicants • Conduct Orientation for the Newly Hired Employees • Maintained physical (201 Files) and digital records, including employment contracts and PTO requests • Created and distributed guidelines and FAQ documents related to company policies • Updated internal databases with new hire information • Published and removed job postings and ads to the company’s hiring website • Prepared reports and presentations on HR-related metrics, such as the total number of hires by department, organizing plantilla • Developed training and onboarding materials • Conduct research and reports for the Admin Fully Loaded Electronics Video Game Fulfillment Associate -PH Virtual Assistant Support Staff Full-time -Jul 2023 - May 2025 1 yr 11 months Washington, United States · Remote • Purchasing games for Xbox Series X|S, Xbox One, Xbox 360, Nintendo, PlayStation 4, and 5 • Handling data entry for taxes, checks, database, and order forms • Creating game status reports • Creating checklists for orders • Creating and unlocking accounts needed for orders • Providing remote technical support for the configuration of video game consoles and the execution of game testing for customer orders, utilizing a KVM over IP setup • Monitored orders from eBay, GameStop, and Amazon, and coordinated with sellers to resolve return and refund issues Appointment Scheduling- Calendar Management • Managed the CEO and Vice President for Operations' calendar, including scheduling meetings, appointments, and reminders to ensure optimal time management and workflow efficiency. Person In Charge: Correctional Orders • Generating reports • Notifying customers about shipping • Research- Conducting research for various topics Skills ● ● ● ● ● ● Adaptability-Open-Mindedness-willing to learn and embrace new ideas Technical Skills Flexibility and Creativity Time Management and Teamwork Project Management Research and customer service Personal Information • Gender: Female • Age: 25 • Date of Birth: January 1, 2000 Reference: Upon request