Melanie Lumongsod

Melanie Bering-Lumongsod E-COMMERCE VA | EXCELLENT CUSTOMER SERVICE PERSONAL DETAILS WORK EXPERIENCE I'm an outstanding and experienced customer service virtual assistant. I'm currently improving my niche in E-commerce since I'm majoring in Management Accounting. I am seeking for an entry-level position where I can hone my skills. Sales Executive RELEVANT SKILLS - Team Player Self-starter Go-getter Independent worker Proficient in English Tech-savvy Fast learner Limelight Media, January-February 2020 - Sets appointment to prospect clients - Cold Calling - Add customer profile to CRM Billing Representative QBE North America, October 2016 to October 2019 - Respond to email inquiries, escalations from Clients, Underwriters, Agents and Other Stakeholders - Handles billing inquiries and insurance policy adjustments - Process e-form, shipping requests and other documents - Ensures payments are posted correctly and process refund requests - Maintains average call handling time and quality - Supports colleagues to other different processes - Assures high level of customer service to each transaction Customer Service Representative CONTACT DETAILS Qualfon Phils., Inc., May 2013- May 2016 Cell: (- Home: (- Email:-Address: Purok Butterly, Babag Lapu-Lapu City, Cebu 6015 - Executive Resolution Dept. - Corporate Office / Level 3 Handles managerial calls and irate customers Handles all shipping information and credit card issues Process refunds and release of funds transaction EDUCATION BACKGROUND University of Cebu Lapu-Lapu and Mandaue MY INTERESTS - Video and Picture editing Photography Traveling Singing Non-fiction Books Playing the Guitar Cooking and Baking Bowling Bachelor of Science in Commerce Major in Management Accounting - Minors in HTML Programming - Degree anticipated in March 2010 - University Scholar Babag National High School High School Diploma, Class of 2006 - Part of Top 10, Class Achievers Awardee - School Publication Sports writer