Melanie Lumongsod

Hi, my name is Melanie. I do excellent customer service, an e-commerce VA and I can also do Bookkeeping. I always aspire to give the best in every task I do. I have been working as a customer service representative for more than 6 years now. I have dealt with various kinds of customers, from answering emails, chats shipping, orders, refunds, payments, credit card disputes, and other inquiries. My experiences in a Telecommunications company and Personal and Business Insurance company, all based in the US, where my hard-core foundation in making me more experience, professional and patient. Learning is what I love and even if I am new to a certain task, I always make sure to study and continue to learn to improve myself. This attitude makes me one of the best in a team. I have been awarded for consistently hitting a 100% customer satisfaction rate in the past. I can also deal and converse well in English since I was an ESL teacher.

I am confident that I can deliver an excellent output that meets every client's needs. The academic background, I have in accounting plus the experiences I have in the field. If this meets your qualifications, will you be able to contact or chat with me? Thank you and I would like to talk to you soon.

Allow me to highlight my academic background.

Bachelors degree in Commerce major in Management Accounting

Certification in Professional Education

Civil Service Passer in 2016

My areas of expertise include:

-Web research and Data entry

-Social Media Management

-Document and PowerPoint Design

-Canva Expert

• Booking Hotel Reservations

• Appointment Setting

• Bookkeeping

• Email Specialist

• Customer Support(Email, chat, Facebook, and more)

I’m also proficient in using the following:

-Microsoft office applications

-G-Suite

-Google Docs

-Zendesk

-Trello

-Canva

-Asana

-Hootsuite, Later, SproutSocial, Buffer

-Team Viewer

-Ring Central

-SAP Business 1

-Outlook

-Zoho