Melanie G. Tampos

Melanie A. Galan-Tampos-Ph. 2 Blk.12 Lot 3B Wellspring Highlands Subdivision Catalunan Pequeño, Davao City Philippines, 8000 Mobile: (- Citizenship: Filipino Age: 34 Marital Status: Married Objective Overview Organized, versatile and reliable customer/technical service associate with 7 years and 5 months of experience in the BPO industry. Ability to oversee and manage individuals while ensuring timely completion of project deadlines. Dedicated, motivated and skilled with an elite-level executive support including the ability to manage a high volume of calls and emails. Qualification Profile  Results-oriented professional with exposure to business development, marketing, strategic planning, client relationship management, and customer service.  Ability to leverage skills and capabilities to participate in sales activities.  Proven success leading business development efforts, expanding customer base, and increasing revenue potential within organizations.  Skilled in improving customer retention levels within highly competitive markets as well as customer satisfaction rates.  Exceptional leadership abilities concerning team initiatives.  Handled client relationship management functions, which included promoting enduring relationships with a diverse clientele.  Cultivated positive and enduring relationships with customers. Education and Certification St. John Paul II College of Davao B.S. in Electronics and Communications Engineering Davao City, Philippines March 2007 St. John Paul II College of Davao Cisco Systems Course Completion (1,2,3 and 4) Davao City, Philippines 2006 - 2007 University of Mindanao B.S. in Electronics and Communications Engineering Davao City, Philippines 2002 – 2006 Eagle Broadcasting Corporation 280 hours of course work (practicum) Davao City, Philippines June 2005 Environmental Laws and Regulation Telecommunications Seminar Cellular Communication System Safety Engineering PLC-Automation March 2004 December 2004 February 2005 March 2005 March 2005 Work Experience Customer Service / Technical Service Associate Sutherland Global Services, Inc.           Davao City, Philippines 2009 – Present A software specialist who takes care of customers globally. Fixes virus issues and other computer issues for customers. Answer queries regarding our product/software. Process orders for customers if they encounter purchase issues from their ends. Records and compiles confidential data received from clients/customers. Evaluates expansions or enhancements by studying work load and capacity of computer system. Maximizes computer system capabilities by studying technical applications; making recommendations. Focused on improving grammar, listening, writing and speaking skills. Focused on working with my team/leaders and program. Well trained as chat support, email support, and voice support. Skills MS PowerPoint, MS Word, MS Excel (basic knowledge but is willing to learn more through self-study), MS Office