Organized, versatile and reliable customer/technical service associate with almost eight years of experience in the BPO industry. Ability to oversee and manage individuals while ensuring timely completion of project deadlines. Dedicated, motivated and skilled with an elite-level executive support including the ability to manage a high volume of calls/chats and emails. I am also a results-oriented professional with exposure to business development, marketing, strategic planning, client relationship management, and customer service.