Melanie A. Del Rio
Blk 53 L10 Jade Residences, Malagasang I-B, Imus, Cavite
Mobile: -
E-mail Address:-
JOB EXPERIENCES:--------------------------------------------------------------------
IT Technical SupportPetSure Services, Inc.
January 2018 - PresentMain contact support for Trupanion (US) and Animal Friends Pet Insurance (UK). Installing computers, troubleshooting technical issues, coordinating to US and UK regarding the issues within Manila Team, assisting team via VM ware, assisting team with internet connection issues, conducting fixed asset inventory for PetSure Philippines.
Chat Support SpecialistHCL Technologies Philippines Inc.
April 2017 – December 2017Supporting G Suite customers through Chat. Checking DNS Server, Email Server, MX records, CNAME, NS and TXT records. Promoted as an Subject Matter Expert (SME) in just 6 months. Conducting interviews for job seeker.
IT Support SpecialistKOG Games Inc.
February 2013 – February 2017Monitoring Game & Web Services of Elsword & HeroWarz Games, support Scheduled and Unscheduled maintenance of Elsword & HeroWarz Games, support local and international colleagues, proper handling of technical tickets from our players, good coordination with local and international partners, handle different kind of servers & services (FTP, WSUS, KAV, Cacti, ES Game & Web Servers, GC Game & Web Servers, different Internal Tools, Remote Desktop, WordPress, Putty)
IT Helpdesk SpecialistLevel Up! Int’l Inc.
March 2011 – February 2013Monitoring Game & Web Services of Elsword & Grand Chase Int’l Games, support scheduled and unscheduled maintenance of Elsword & Grand Chase Int’l Games, support local and international colleagues, proper handling of technical tickets from our players, good coordination with local and international partners, handle different kind of servers & services (FTP, WSUS, KAV, Cacti, ES Game & Web Servers, GC Game & Web Servers, different Internal Tools, Remote Desktop, WordPress, Putty)
Certification:--------------------------------------------------------------------
UNIX/Linux in System Mapua Information Technology Center
Administration333 Sen. Gil J. Puyat Ave, Makati, Philippines
Education:------------------------------------------------------------------------------------
BS in Computer Network University of Makati
AdministrationMajor in Computer Network Administration
June 2007 – April 2011J.P Rizal Ext., West Rembo, Makati City, Philippines
References-------------------------------------------------------------------------------------
Jade Catherine CruzPetSure Services, Inc.
Trainer10th Floor Accralaw Tower
2nd Avenue corner 30th Street, BGC Taguig - Philippines
Mobile: -
Maria Geline BaltazarHCL Technologies Philippines Inc.
Infra – Manager14th Floor Net Cube Centre, 3rd Avenue corner 30th Street,
E-Square Crescent Park, West BGC, Taguig, Philippines
Mobile: -
John Vener CambaKOG Games Inc.
Infra – Manager27th flr. Pacific Star Bldg.
Sen. Gil Puyat Avenue cor. Makati Avenue, Makati City
Mobile: -
Pro Skills------------------------------------------------------------------------------------
Knowledge in different Servers (DNS, AD Domain Controller, DHCP, Backup Server, Web Server, FTP Server, E-mail Server)
Knowledge in Basic Website Design (HTML, PHP, MySQL)
Knowledge in Networking (TCP/IP), IP Subnetting
Knowledge in PC Assembly and Disassembly
