Melanie Bonifacio

MELANIE BONIFACIO GUEST SERVICE REPRESENTATIVE CONTACT --🌐 https://melanie-bonifacio.tiiny.site PROFILE Experienced Guest Customer Service Representative with 6 years of providing top-notch service in fast-paced environments. Skilled in resolving issues, managing inquiries, and ensuring a seamless guest experience. Known for strong communication, problem-solving abilities, and a friendly, professional demeanor. Dedicated to maintaining high standards of guest satisfaction and hospitality. SKILLS EXPERIENCE ◦ EXCELLENT IGT Solutions COMMUNICATION AND Travel Consultant / Team Manager Feb 24, 2020 – May 7, 2024 ◦ INTERPERSONAL ABILITIES o STRONG PROBLEM- o SOLVING RESOLUTION o SKILLS ◦ PROFICIENT IN CUSTOMER o SERVICE SOFTWARE AND Ensured high-level guest service by exceeding client needs and resolving issues. Provided clients with detailed travel guides, maps, and resources for directions and information on sites, accommodations, and activities. – Handled payments via credit and debit cards with professionalism and discretion. Compiled travel information and schedules into clear itineraries and document packages. Arranged alternatives for changes before or during trips. Supplied travelers with relevant information, brochures, and publications on local customs, maps, regulations, and events. TOOLS ◦ ABILITY TO WORK UNDER Europac Domestic Consolidator PRESSURE AND HANDLE Apr. 01, 2017 – Jan. 20, 2020 – Cargo Sales Supervisor o DETAIL-ORIENTED WITH Led operations by providing high-quality coaching and mentoring, enhancing productivity. Supported team members in upselling products/services and closing sales, fostering growth. o Analyzed sales data to set quotas and assess growth potential. STRONG o ORGANIZATIONAL SKILLS Collaborated with management to make strategic recommendations based on sales insights. o Educated customers on available processes and services to boost sales. Maintained professional customer interactions and resolved complaints effectively to ensure customer retention. HIGH-STRESS SITUATIONS ◦ ◦ EFFECTIVE TEAM COLLABORATION AND LEADERSHIP QUALITIES EDUCATION BS Nursing Telus International Jan. 15, 2015 – Mar. 29, -2017 - Customer Service level II O - Our Lady of Fatima University O BS Office Administration O - Interface Computer College O O Assisted customers with product inquiries, feedback, and complaints, while monitoring surveys to implement corrective actions for service issues and ensure maximum satisfaction. Oversaw customer account inquiries, resolving complaints promptly and fostering empathetic client relationships. Achieved excellence in quality assurance evaluations by utilizing performance feedback for personal improvement, guaranteeing firstclass customer service and anticipating client needs. Managed fulfillment of customer orders across various channels, addressed inquiries swiftly, and served as a point of escalation for complex issues to drive client retention. Built rapport through courteous and professional communication, handling high-volume calls and referring customers to appropriate experts when necessary.