MARIA CARMELA J. DE JESUS--
linkedin.com/in/mariacarmeladejesus
Versatile project management professional with 6+ years of experience in driving customer experience and continuous improvement
initiatives. Proven track record in implementing 84 CX and CI projects at RELX Philippines, achieving a 200% increase in completion
rate and saving USD 300,000. Adept at managing project logs, utilizing Kanban Board, ERGO, Miro and Automation Hub, and cofacilitating Lean and Six Sigma training. Skilled in policy analysis and stakeholder engagement, with a tourism and economic
development background. Proficient in developing real-time trackers, creating standardized protocols, and managing complex data
for effective decision-making and reporting
WORK EXPERIENCE
REED ELSEVIER PHILIPPINES (NOV 2022 - PRESENT)
OPERATIONAL EXCELLENCE ADVOCATE
Spearheaded and coached the implementation of 84 CX and CI projects in Customer Services with a 30% completion rate an
increase of 200% from the previous year, earning USD 300,000 in savings.
Maintained meticulous logs and updates for all 84 projects, ensuring 100% of signed-off projects were appropriately recorded
and updated utilizing the Kanban Board, ERGO, Miro and Automation Hub
Co-facilitated Operational Excellence and Continuous Improvement training in Manila and Iloilo, focusing on Lean and Six Sigma
methodologies
Developed the JIRA OSVC Business Value and Prioritization template, calculating business impact across customer experience,
time savings, cost innovation, and revenue.
Oversaw key projects including Customized Learning for Translation Cases, CSAT Improvement, and Business Optix
documentation & Automation
UP PLANADES (FEB 2021 - SEPT 2022)
RESEARCH ASSISTANT FOR ECONOMIC DEVELOPMENT, PROJECT PLANNING FOR GREATER
RESILIENCY, PART-TIME
Headed policy scoping and inventory of 259 COVID-19-related economic executive orders and policies for 11 national government
agencies (IATF, DOH, DILG, DSWD, DTI, DOF, DOLE, DBM, PEZA, DOT, and DA) for the period March 2020 to December 2020.
Identified local government units (LGUs) role in economic policy implementation as part of a summary analysis to gauge COVID
response and management of national agencies for the inception report.
Facilitated presentations and documented findings from 7 workshops across 10 months with the 4 LGUs identified for the study
(Baguio, Iligan, Muntinlupa, Bacolod) and UNICEF, DOH, and DILG representatives across the Philippines. Findings were used by
the Economic Development Specialist (EDS) as the basis for writing policy guide notes on the integration of public health in the
local planning system designed to be integrated into the comprehensive development plan (CDP) of LGUs.
DEPARTMENT OF TOURISM, OFFICE OF THE ASSISTANT SECRETARY REGIONAL OPERATIONS,
COORDINATION AND TOURISM STANDARDS AND REGULATION, TOURISM OPERATIONS OFFICER II
(JULY 2021 - MAY 2022)
Developed a real-time tracker for DOT’s 13 regional offices indicating open destinations’ status depending on the community
quarantine status, alert level status, and latest IATF resolutions.
Consolidated and reported data on all tourism workers' vaccination data from DOT’s 13 regional offices, and highlighted
vaccination programs of major destinations, cities, and provinces on a weekly and monthly basis, used as the basis for reopening
tourism destinations and for tracking the effectiveness of the government’s booster shot programs.
Attended meetings and coordinated with the Office of Tourism Standards and Regulation and the Central Visayas Regional
Cluster for data requirements such as safety seal certifications, tourism arrivals, vaccination data, tourism entry protocols, and
regional programs, activities, and events used as inputs for briefers, reports, and meetings.
Created the weekly briefers submitted to the Secretary of the Department of Tourism summarizing updates and changes on
DOT-accredited tourism enterprises, online accreditation system applications, accommodations used as quarantine, isolation,
and multiple-use facilities, staycation hotels, resorts, and apartment hotels, WTTC stamps, and certificate for accommodation
establishments, safety seal certification program, the status of vaccination of tourism workers, open destinations, and tourist
arrivals.
Attended inter-agency meetings with other national government agencies, regional task force meetings, and regional
engagements such as VaxCertPH, NTF Against COVID-19 Response Cluster Meetings, and National Task Force Against COVID-19
Inter-cluster Meetings and communicated concerns plus solved issues on matters related to tourism standards and regulation.
TWOECO, INC. (SEP 2017 - MAR 2021)
RESEARCH ASSOCIATE AND PROJECT COORDINATOR (JAN 2020 - MAR 2021)
RESEARCH ANALYST (SEP 2017 - DEC 2019)
Modified template and regulated process for disbursing salary vouchers and payment vouchers for all personnel, from staff to
director-level, to standardize timings and documentation.
Supervised project progress ensuring it was on the schedule based on the terms of reference and timeline. Communicated with
clients in the submission of reports with accomplishment reports for initial, second, and final reports detailing work done.
Conducted site visits, stakeholder consultations, and meetings with private and public clients as part of expectations leveling and
setting the client’s role in the project implementation and monitoring. Timely response and follow-up for all client concerns.
Wrote 10 project masterplans across 27 months following the TwoEco style guide and report format for local government clients.
Notable projects handled: Tourism Development Plan for the province of Zamboanga Del Norte and Bolinao Tourism Development
Planner/Writeer (Formulation Of 10-Year Development Plan)
THE CLIENT IS A TRUSTED LOCAL MID NORTH COAST SOLAR ENERGY INSTALLATION EXPERTS FOR OVER 30
YEARS. ESTABLISHED IN 1989, THE CLIENT IS COMMITTED TO BRINGING THE HIGHEST QUALITY SOLAR PANEL
INSTALLATION SERVICE AND REPAIRS TO THE MID-NORTH COAST AND PORT MACQUARIE COMMUNITY. WITH A
REPUTATION FOR EXCELLENCE, THEY OFFER THE BEST PANELS AT A COMPETITIVE PRICE, ENSURING CUSTOMERS
SAVE MONEY WHILE ENJOYING THE BENEFITS OF RENEWABLE ENERGY. THE CLIENT’S PANELS COME WITH THE
BEST WARRANTIES IN THE INDUSTRY, GIVING CUSTOMERS PEACE OF MIND AND CONFIDENCE IN THEIR
INVESTMENT.
____________________________________________________________________________________
JOB DETAILS
RESPONSIBILITIES:
EDUCATION
OVERSEE ALL ASPECTS OF SOLAR PROJECT MANAGEMENT, FROM INITIAL PROPOSAL TO COMPLETION AND
HANDOVER.
MANAGE PROJECT BUDGETS AND TIMELINES, ENSURING PROJECTS REMAIN ON SCHEDULE AND WITHIN
BUDGETARY CONSTRAINTS.
COLLABORATE EFFECTIVELY WITH LOCAL SALES, ENGINEERING, AND OFFICE ADMINISTRATION TEAMS TO
FACILITATE PROJECT EXECUTION.
WORK CLOSELY WITH THE LOCAL ADMINISTRATION TEAM TO ENSURE TIMELY MATERIAL ORDERS, CUSTOMER
BOOKINGS, AND CONTRACTOR SCHEDULES.
TRACK PURCHASE ORDERS (POS) AND INVOICES, KEEPING THE ACCOUNTS TEAM INFORMED ABOUT EXPENSES
AND INCOMING INVOICES.
MAINTAIN CLEAR AND CONCISE PROJECT DOCUMENTATION THROUGHOUT ALL PROJECT PHASES.
UNIVERSITY OF THE PHILIPPINES – DILIMAN, SCHOOL OF URBAN AND REGIONAL PLANNING
(2019 - PRESENT)
QUALIFICATIONS:
PMP CERTIFICATION IS REQUIRED
PROVEN EXPERIENCE IN PROJECT MANAGEMENT, PREFERABLY WITHIN THE SOLAR ENERGY
STRONG UNDERSTANDING OF PROJECT LIFECYCLES, BUDGET MANAGEMENT, AND RISK MITIGATION
STRATEGIES.
EXCELLENT COMMUNICATION AND INTERPERSONAL SKILLS, CAPABLE OF FOSTERING STRONG RELATIONSHIPS
WITH INTERNAL AND EXTERNAL STAKEHOLDERS.
ADVANCED PROFICIENCY IN PROJECT MANAGEMENT SOFTWARE; EXPERIENCE WITH SIMPRO IS
ADVANTAGEOUS.
EXPERIENCE IN FINANCIAL TRACKING AND REPORTING IS A PLUS.
PASSION FOR RENEWABLE ENERGY AND A COMMITMENT TO SUSTAINABILITY.
THE ROLE WILL HAVE ELECTRICAL PROJECTS AS WELL AS RENEWABLES SOLAR AND STORAGE
Master of Arts in Urban and Regional Planning, specialization in Estate Planning
All coursework, pending thesis
UNIVERSITY OF THE PHILIPPINES – DILIMAN, ASIAN INSTITUTE OF TOURISM (2013 - 2017)
Bachelor of Science in Tourism
Affiliated with UP Tourism Management Society, UP Lakan, and UP Red Cross Youth
College Scholar: First Semester AY-, Second Semester AY-, Second Semester AY-
University Scholar: Second Semester AY-
CERTIFICATIONS AND COURSES
Google Project Management Professional Certificate (2024)
Foundations of Project Management (2022)
Project Initiation: Starting a Successful Project (2023)
Project Planning: Putting It All Together (2023)
Project Execution: Running the Project (2023)
Agile Project Management (2024)
Capstone: Applying Project Management in the Real World (2024)
REPH and LexisNexis Certified Agile Associate (2022)
LexisNexis Legal & Professional Automation Fundamentals Training
(2022)
RELX Ideas to Action Training (2022)
RELX Process Excellence (2022)
LexisNexis Legal & Professional Process Excellence Training (2022)
Career Service Professional Eligibility (Rating 84.83%)
