Mela De Jesus

Versatile project management professional with 6+ years of experience in driving customer experience and continuous improvement initiatives. Proven track record in implementing 84 CX and CI projects at RELX Philippines, achieving a 200% increase in completion rate and saving USD 300,000. Adept at managing project logs, utilizing Kanban Board, ERGO, Miro, and Automation Hub, and co-facilitating Lean and Six Sigma training. Skilled in policy analysis and stakeholder engagement, with a tourism and economic development background. Proficient in developing real-time trackers, creating standardized protocols, and managing complex data for effective decision-making and reporting.