Mel Reyes | Freelancer Resume

Melanie Boots A. Reyes 1567 San Diego Street Sampaloc Manila, Philippines- * Email Address –-*Skype name - live:melanieacostareyes Objective: To be adept at communicating with primary commercial clients to ensure that all outsourced processes meet quality and efficiency standards. Proficient in quality control procedures. Specialize in applying problem solving and troubleshooting skills to meet client needs. To negotiate delivery terms with national and international clients, to determine project goals and prepare project completion schedules and Established quality standards for each assigned project. Skills: • Extremely adept at managing and planning projects in accordance with client guidelines • Proficient in the use of Web technologies to maintain contact with offshore clients • Vast knowledge of the financial industry on national and global levels • Sound ability to identify and resolve problems in an efficient manner • Skilled at establishing and maintaining mutually beneficial client relationships • Excellent ability to communicate with vendors Professional Experience: Inside Sale Manager / Recruiter / HR Operations Executive - March 2024 - April 2025 Kalutasan Staffing Solutions – Tarrytown, NY, USA JOB DESCRIPTION: - Proactively make outbound calls to promote the company’s IT solutions and managed services. - Send follow up emails in a timely and professional manner. - Accurately document outbound call activity and capture detailed customer responses in the CRM system. - Respond promptly to client inquiries and provide effective resolutions to ensure customer satisfaction. - Conduct strategic cold calling to high-level decision-makers, including business owners, C-level executives, and government procurement officers. - Account for the project's success to clients or bosses Proactively make outbound calls to promote the company’s IT solutions and managed services. - Continuously research industry trends and innovations in custom promotional products and services to stay informed and identify new opportunities. - Experience with technical staffing or contractor placements - Experience editing resumes and videos to present candidates in the best light - Comfortable holding regular check-ins and performance conversations with placed contractors - Familiarity with timeclock management or HR software Business Development & Marketing Manager May 2023 – December 2024 iPromo – Chicago, IL USA JOB DESCRIPTION: - - - - - - - Make outbound calls to promote the company’s products online Sending quotes to the clients via email Record outbound call history and customers response in detail Ensure customer follow up all the time Respond to customer inquiries and resolve Doing cold calling with High end Clients such as Owners, Presidents, Vice Presidents of the companies and Government’s Decision Makers Research on the latest advances in custom promotional items Account Manager / Executive Assistant / Recruiter / Data Analyst May 2020 – May 2023 SterlingPoint Properties LLC – Portland, OR USA JOB DESCRIPTION: - - - - - - - - - Handled the CEO's email with the high clients Manage the CEO's scheduled appointments Communicate with the CEO's staffs Handled a team Doing cold calling with High end Clients such as Owners, Presidents, Vice Presidents of the companies Team Leadership Cost Estimating Business Partnering Monitoring and Reporting Progress - - - - Experience with technical staffing Experience editing resumes and videos to present candidates Comfortable holding regular check-ins and performance conversations with placed contractors Familiarity with timeclock management or HR software Center Relationship Manager / Team Manager, Aug 2019 – May 2020 Choice Health –200 Rodeo Drive, Myrtle Beach, SC 29579 JOB DESCRIPTION: - - - - Interview and give assessments to the applicants Endorsed to the client Handled a team Receiving calls and pre qualify senior citizens for Medicare and Medicaid purposes Account Manager / Project & Marketing Manager / Executive Assistant / Technical Recruiter August 2017 – August 2019 ALGS (Advance Lead Generation System LLC - Commercial Cleaning Company) - 1966 Tice Valley Boulevard # 289 Walnut Creek, CA 94595 JOB DESCRIPTION: - - - - - - - - - - - - - - Working with Vendors/Clients Doing cold calling with High end Clients such as Owners, Presidents, Vice Presidents of the companies Team Leadership Cost Estimating Business Partnering Monitoring and Reporting Progress Handled the CEO's email with the high clients Manage the CEO's scheduled appointments Communicate with the CEO's staffs Monitoring and Reporting Progress Experience with technical staffing Experience editing resumes and videos to present candidates Comfortable holding regular check-ins and performance conversations with placed contractors Familiarity with timeclock management or HR software Account Manager, December 2013 – August 2017 Sprint, Tech Mahindra Limited - Eastwood Quezon City, Philippines JOB DESCRIPTION: - - - - - - - Manage 10 Team Leads with 200 FTEs Consultation with important Vendors and / Salespeople to discuss new products and upgrades Reporting to the CEO and COO of the company every week Monitoring and checking of the new application of high end clients under Premium Account Maintenance of records on new line applications and collections team Identification of companies’ telecommunication needs Research on the latest advances in telecommunication technology Settlement Options, Senior Team Lead, November 2005 – May 2013 Prudential Financial Insurance Company of America, Sykes Asia Incorporated, Makati City, Philippines JOB DESCRIPTION: - - - - - Communicate clear instructions to Team Leads and Team Managers Processing escalated claim requests and transferring ownership requests with the Power of Attorneys such as Lawyers, Financial Advisers, Accountants, Legal Experts Manage the flow of day to day operations Processing disbursement and new loan requests Monitoring the overall functioning of the processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level Customer Service Representative, November 2003 to December 2004 Floorwalker/Assistant Team Lead, December 2004 to November 2005 Sprint Corporation - Teleperformance Incorporated, Pasig City, Philippines JOB DESCRIPTION: - - - - - - Deliver outstanding customer service Develop and maintain knowledge Sprint Wireless services and products Retail sales and service of cellular phones and wireless services Up selling added a postpaid line for customers and high end phones Monitoring day by day team’s performance and productivity Reporting to the Operation’s Manager for the team’s performance week by week Outbound Customer Service Representative, August 2002 to November 2003 DLP Campaign (USA Call Card) - EPAC Global Contact Center, Pasig City, Philippines JOB DESCRIPTION: - - - - - - Make outbound calls to promote and sell call card Create, maintain and update database of customers with complete information and emails Consolidating existing customers base while building new customer base Record outbound call history and customers response in detail Ensure customer follow up all the time Respond to customer inquiries and resolve Responsibilities: •Tracked project progress and presented regular reports to clients. • Designed mitigation plans and implemented quality assurance procedures. • Ensured that all project timelines were met in accordance with client specifications. • Designed mitigation plans and implemented quality assurance procedures. • Provided detailed feedback to team members pertaining to each project • Attended regular BPO meetings both in person and via Skype • Efficiently resolved client issues. Education: B.S. in Mass Communications 1997 - 2001 Colegio De San Juan De Letran High School Espiritu Parochial School Elementary Northern Rizal Yorklin School (Chinese School) Certifications and Affiliations: • Intensified Training in Customer Service • Intensified Training in Call Center Supervisor • Intensified Training in Call Center Manager •Arriba MassCom Club •SKB Club