Mel Majid Evangelio

MEL MAJID MUGA EVANGELIO #- _ melmajidevangelio1992 gmail.com + Davao City SUMMARY Hardworking Customer Service Representative with years of experience working with billing, sales and providing excellent customer service. Trained in project and time management, and proven multitasking abilities. Committed to maintaining professional relationships with clients and coworkers to increase profitability and drive business results. I have been a point of contact in Conectys doing the role as a support to our team and direct supervisor. It had made me develop my interpersonal skill as well as communication with both customers and fellow. The BPO Industry taught me to be assertive in my decisions especially having to deal with various personalities and people. EDUCATION University of Mindanao Tagum Campus Bachelor of Science in Hotel And Motel Management ~ 10/2009 - 04/2013 + tagum City EXPERIENCE Point of Contact and Customer Service Representative Conectys Davao ~ 07/2017 - 03/2021 + Davao City It Works! Global - Conducts supervision to teammates as a focal person. - Provided primary customer support to internal and external customers in fast-paced environment. - Handles customer and account data. - Responsible for order creation and entry of all incoming accounts. - Process orders and sales of customer accounts. - Expounds to customers the information of their billed charges. - Assists customers of their concerns related to their accounts. - Answer customer telephone calls, chats, and emails promptly to avoid on-hold wait times. - Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. www.enhancv.com Powered by / EXPERIENCE Customer Service Representative Convergys Davao ~ 04/2016 - 09/2016 + Davao City Circket Wireless - Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. - Provides basic technical troubleshooting for their internet and mobile phones. - Provided primary customer support to internal and external customers in fast-paced environment. - Handles customer and account data. - Responsible for order creation and entry of all incoming accounts. - Process orders and sales of customer accounts. - Expounds to customers the information of their billed charges. - Assist customer concerns related to their accounts. - Answered customer telephone calls promptly to avoid on-hold wait times. Customer Service Representative IBEX Davao ~ 09/2014 - 02/2015 + Davao City 1800flowers.com - Contacts vendors and florists via calls and tickets to order concerns. - Answered customer telephone calls and tickets promptly to avoid on-hold wait times. - Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. - Provided primary customer support to internal and external customers in fast-paced environment. - Handles customer and account data. - Responsible for Order creation and entry of all incoming account. - Process orders and sales of customer accounts for all occasions. Reference Jude Grace Bernasor Molabola - Concentrix Davao - Supervisor for Content Moderation Account - Contact Number:- Lariza Rafael - Conectys Davao - Point of Contact for It Works! Global Account - Contact Number:- www.enhancv.com Powered by /