Mehul Sakaria

Mehul Sakaria Chiltern Lodge, Wyatts Road Chorleywood WD3 5TB Mobile:- Email:- Personal Statement A hard working and reliable individual, wishing to secure a new and challenging career in the administration sector. A flexible and enthusiastic team player who can work to tight deadlines whilst maintaining high standards of performance. An efficient individual who is trustworthy and organised; with a mature attitude. A helpful and organised team player who also enjoys using his own initiative. Key Skills •Computer literate – Microsoft Office (MS), Internet Explorer and E-mail •Full, clean driving licence with my own transport •Able to use own initiative and follow instructions as directed •Good customer service skills •Committed, reliable and in good health •Able to organise and prioritise a busy work schedule Ability to multi-task when under pressure Great Data Entry skills from any PDF Document Experience Charge Money LTD July 21 – Present UK Director Learned how to use their in-house systems Called merchants to finish their application Answering all Skype messages that come from Merchants Answering e-mails from the main Charge Money mail box I have also been helping the Operations Manager to open bank accounts as well. IPT Webtech September 19 – July 21 UK Director Learned how to use their in-house systems Called merchants to finish their application Answering all Skype messages that come from Merchants I have also been helping the Operations Manager to open bank accounts as well. I moved to another company as this company was closed down by the managers I work with iPaytotal May 19 – June 20 UK Director Learned how to use their in-house systems Called merchants to finish their application Answering all Skype messages that come from Merchants Answering e-mails from the main iPaytotal mail box I have also been helping the Operations Manager to open bank accounts as well. I moved to another company during this time. So I resigned from this position I didn’t work from 1st January 2018 to May 2019. I took the whole of 2018 off due to personal reasons. Computacenter Hatfield Date May 17- December 17 Finance Clerk & PA Learned how to use their in-house systems Processed Invoices for Staff Expenses – from Accommodation, Meals & Transport. Validated all the orders before they were processed Also kept track of all the incorrect claims that staff had tried to claim I also scanned invoices using their Kofax Scanners. I personally booked and arranged travel, transport and accommodation for all members of my team that worked at Computacenter using KDS. Also did Personal Assistant tasks that the manager needed me to do. Walt Disney November 16 – December 16 Customer Service Advisor Learned how to use their in-house systems Received calls from customers as they wanted updates for their orders Called the couriers to find out more information about their order Answering e-mails from customers when they have problems with their order I have also been trained on their Live chat system as well. ASOS Hemel Hempstead July15 – November 16 Customer Service Advisor Learned how to use their in-house systems Understood how to use the ASOS tone of voice to talk to customers Called the ASOS customers to deal with them enquires Called the couriers to find out more information about their order Answering e-mails from customers when they have problems with their order I have also been trained on their Live chat system as well. I personally booked and arranged travel, transport and accommodation for all members of my team that worked at Computacenter using KDS. Also did Personal Assistant tasks that the manager’s needed me to do. Computacenter HatfieldDate Jan13 – July15 Scheduler Learned how to use their in-house systems Kept track of the media items used Validated all the orders before they were processed Also kept track of all the incorrect orders and recorded them Helped managers resolve issues as soon as they arrived Scheduled orders and put them in a priority order Just Eat Borehamwood Date Sep 12 – Nov 12 Data Entry Processor Learned how to use their in-house systems Helped them add allergy information on menus IBM Runner for Olympics 2012Date Jun 12 – Sep 12 During the Olympics I helped IBM deliver parcel to the banks The parts for the Bank were for ATMs that had broken Yodel Borehamwood Date Nov 11- Feb 12 Data Entry Personnel To keep track of customer complaints from email and phone Ensuring all phone calls were answered in friendly and positive manner Learned how to use their in-house systems Also used Microsoft Excel to keep a track of all of the driver’s deliveries Similarly maintained records and administered computer data Mobiles.co.uk Date Sep 11- Nov 11 Data Entry Processor Learned how to use their in-house systems Kept track of orders of mobile phones ordered by customers Conducted Credit checks Yodel Borehamwood Date Feb 11- Sep 11 Data Entry Personnel Kept track of customer enquiries from email and phone Ensuring all phone calls were answered in a friendly and positive manner Learned how to use their in-house systems Also used Microsoft Excel to keep a track of all of the driver’s deliveries Logged data and produced reports for manager Travelodge Beaconsfield Date Nov 10- Feb 11 Front Office Excellent customer service skills Kept track of payment using Microsoft Excel Learned how to use their in-house system As I worked the night shift, my duty was to carry out security checks Ensuring all phone calls were answered in a friendly and positive manner Making sure all visitors were guided to their rooms correctly Educational Qualifications Edexcel - Work Skills Award Units 6, 7 and 8 2012 Hammersmith College – City & Guilds Level 2 Computer Maintenance-Diploma 2010 University of Westminster – B.sc Information Systems 2004 -2008 Albany College - G.C.E (A/L), Computing, Media Studies - Aldenham School - 8 GSCE’s including Maths and English - Interests I enjoy a variety of sports such as football & swimming. I have a fascination with playing computer games and browsing the Internet. I thoroughly enjoy travelling around the world and reading. References References available on request