Megan Tiffany Grupo

Megan Tiffany B. Grupo (- -Experience 3 years and 10 months Current Team leader Telstra International Philippines, Small Business May 2014 up to present CAREER OBJECTIVE: To be involved in a work where I can utilize my skills and creatively innovate in improving the system that will effectively contribute in the growth of the organization To succeed in an environment of growth and excellence that helps me achieve personal development as well as organization goals. QUALIFICATIONS: Experience in doing floor support for various teams and groups in product-related process and procedures Experience in identifying site’s demand to support complex demand analysis through demand synthesis experience Excellent communication skills, both verbal and written Strong decision making and problem solving skills. Ability to build rapport and trust quickly with work colleagues Able to prioritize tasks and workloads in order of importance. Knowledgeable in using Microsoft Word, Excel, PowerPoint, and Microsoft Outlook EXPERIENCE: May 2015-PresentTeam Leader, Telstra Small Business (1 year and 7 months)Telstra International Philippines, Incorporated December 2014-May 2015 Demand Expert, Telstra Small Business (1 year and 2 months)Telstra International Pilippines, Incorporated May 2014-December 2015 Consultant/Floorwalker, Telstra Small Business (1 year and 2 months)Telstra International Philippines, Incorporate July 2013-May 2014Billing Consultant, Residential Billing (10 months) Teletech Crosstrained for FOXTEL Take in demand and meet customer requirements in their billing concerns through first contact resolution Confirm customers’ understanding on solutions provided and give additional customer education as needed Assist billing enquiries with their Foxtel Subscription February 2013-July 2013 ADSL Technical Support, 9th State (5 months) Sykes, BPO I specialize in troubleshooting, researching and analyzing problems on customers’ internet and phone service, billing, service upgrades/downgrades and or disconnections Aug 2010-June 2011 Customer Service Representative (JP Morgan&Chase) I am responsible for providing credit card and banking assistance in a fast-paced environment. I made sure I was able to meet the daily calls and sales metrics.         General Support Representative ( eBay North America ) I am responsible for providing customer service for customer’s online orders and in making sure that their business needs are met through online walk throughs, order follow-ups and disputes. June 2007-July 2008 Part time Secretary I am responsible for plotting hearings, admin tasks, encoding, editing pleadings and complaints. EDUCATION: College: Bachelor of Science in Nursing University of Cebu-Banilad 2010, College Level High School : Holy Name University Tagbilaran City, Bohol Elementary: Holy Name University Tagbilaran City, Bohol Additional Info: Date of Birth: December 3, 1991 Place of Birth : Tagbilaran City, Bohol Age: 25 yrs old Marital Status: Single Gender: Female Citizenship: Filipino CHARACTER REFERENCES: Racquel Dianne Baguia Current Manager, Small Business, TIPI Ebloc 2, Level 8, IT Park, Cebu City Contact #: - Melissa Pacana-Moreno Former Supervisor, Small Business, TIPI Contact #:-    Atty. Idonahlee G. Coritico Attorney at Law Gallares St, Tagbilaran City, Bohol Contact #- My former immediate supervisor at a Law Firm