Megan Tiffany Grupo

EXPERIENCE:
• May 2015-Present
Team Leader, Telstra Small Business
• (1 year and 7 months) Telstra International Philippines, Incorporated
• December 2014-May 2015 Demand Expert, Telstra Small Business
• (1 year and 2 months) Telstra International Pilippines, Incorporated
• May 2014-December 2015 Consultant/Floorwalker, Telstra Small Business
• (1 year and 2 months) Telstra International Philippines, Incorporate
• July 2013-May 2014 Billing Consultant, Residential Billing
(10 months)
Teletech
Crosstrained for FOXTEL
• Take in demand and meet customer requirements in their billing concerns through first contact resolution
• Confirm customers’ understanding on
solutions provided
and give additional customer education as needed
• Assist billing enquiries with their Foxtel Subscription
February 2013-July 2013 ADSL Technical Support, 9th State
(5 months)
Sykes, BPO
I specialize in troubleshooting, researching and analyzing problems on customers’ internet and phone service, billing, service upgrades/downgrades and or disconnections
Aug 2010-June 2011
Customer Service Representative (JP Morgan&Chase)
I am responsible for providing credit card and banking assistance in a fast-paced environment. I made sure I was able to meet the daily calls and sales metrics.
General Support Representative ( eBay North America )
I am responsible for providing customer service for customer’s online orders and in making sure that their business needs are met through online walk throughs, order follow-ups and disputes.
June 2007-July 2008 Part time Secretary
I am responsible for plotting hearings, admin tasks, encoding, editing pleadings and complaints.