Megan Searle

Megan Searle-- Summary I have 5.5 years experience with Customer Service and I've been working within the Financial services industry for 3 years. I started as an Apprentice and with hard work I finished my studies 3 months in advance, which enabled me to continue my development within the company. I've taking on extra tasks outside of my role to assist our Business Support Team with customer emails and queries for 1 year. I have kept the Team within their 48-hour timescale by working on the weekend for them. They now now they can count on me to help when they need it. I have also worked with our Business Improvement Team on various projects from data entry / validation to training new changes to policies to the wider department and auditing these changes. Experience Commercial Consultant Direct Line Group Mar 2019 - Present (1 year 6 months +) Front Line Staff: I build relationships with new and existing customers to sell products, and retain and renew existing policies. I have been on average 205% above target for the first 6 months of 2020 for New Business Sales. I am the port of call for queries and use my extensive knowledge of our products to help all stakeholders. Because of this I lead training courses for existing colleagues coming back to work, both 1-on-1 and in small groups. Achieved 'Outstanding' Performance for 2019 for achieving and going beyond the monthly set targets for Retention and my attitude and work ethic. Apprentice Direct Line Group Sep 2017 - Mar 2019 (1 year 7 months) Apprentice in Financial Services, I studied to become an Insurance Practitioner (Level 3) and completed a Certificate In Insurance (CII) 3 months earlier than the deadline. I was awarded with a 'Distinction' score for my Apprenticeship; because of this I was asked to coach others during their studies to help prepare them for exams and my coursework was used as an example of what is expected for other pupils. Food Service Worker Debenhams Dec 2016 - Jun 2017 (7 months) I was Kitchen and a front-of-house staff member. Due to my hard work ethic, I was quickly chosen to learn more skills such as the till role and inventory stock checks. I was the only individual to be asked to help with back-of-house office data entry / validation tasks due to my attention to detail and motivation to be efficient. Community Volunteer Kinderboerderij Dec 2014 - Oct 2016 (1 year 11 months) Working as a solo volunteer for a children's petting zoo whilst I lived in Holland. Megan Searle - page 1 Duties included opening the zoo for the public, feeding all animals and cleaning enclosures, providing education (in Dutch) to the public, selling eggs from the chickens, and general maintenance of the grounds. Education Babington Insurance Practitioner, Insurance 2017 - 2019 Apprenticeship: Level 3 Qualification John Cabot Federation AS Level, Computer Programming 2013 - 2014 John Cabot Federation AS Level, Music Technology 2013 - 2014 Licenses & Certifications Certificate In Insurance - Chartered Insurance Institute Insurance Practitioner - Babington Excellent Customer Service - Institute of Customer Service Honors & Awards Chief Executive Award (Shortlist) - Direct Line Group May 2018 Nominated for my volunteer work within DLG and shortlisted to attend the company wide event which was hosted at Bristol Zoo. Chief Executive Award (Nomination) - Direct Line Group Jul 2019 Nominated for the overall volunteer work I do within DLG and for organising and hosting a charity event in June to fund raise money for Kidney Research. Skills Insurance • Customer Service • Coaching • Communication • Fundraising • People Development • Team Management • High Level Of Accuracy • Data Entry • Office Administration Megan Searle - page 2