Microsoft 365 Certified Administrator Expert with over 7 years of experience in Microsoft 365, Modern Workplace, Cloud Security, and IT Infrastructure. I have proven expertise in key technologies including Exchange Online, Entra ID (Azure AD), SharePoint Online, Teams, Microsoft Endpoint, Microsoft Defender XDR, and Copilot for Microsoft 365. I am highly skilled in automating workflows using PowerShell and Microsoft Graph API, and ensuring compliance and data governance with Microsoft Purview. I also have a solid foundation in networking, Windows Server, and Active Directory administration.
In my previous role as a Microsoft 365 Technical Support Engineer at Shanghai Wicresoft Co. Ltd (Non-FTE @ Microsoft), I provided Microsoft 365 support to global Premier Partners via Microsoft CSS Shanghai. I resolved complex technical issues across Exchange Online/Hybrid, Security & Compliance, Endpoint, IAM, DLP, Entra ID (Azure AD), Teams, and SharePoint. I also supported Copilot for Microsoft 365 deployment in Teams/Office applications, ensuring data compliance.
As a Sr. System Administrator at Maxwell Group, I managed Windows Server, Active Directory, DNS, DHCP, and Group Policies for multiple sites. I assisted the migration from on-prem Exchange to Exchange Online. I set up and supported Microsoft 365 apps and used PowerShell to automate routine tasks. I also maintained secure networks by managing firewalls, VLANs, and device protection.
I hold certifications including Microsoft 365 Certified: Administrator Expert, Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft Certified: Azure Fundamentals, and Microsoft Certified: Security, Compliance, and Identity Fundamentals. I earned a Bachelor of Science (B.Sc.) in Electronics & Communication Engineering (ECE) from Khulna University, Bangladesh.