Md Rakib Hasan

MD RAKIB HASAN - ·-· https://www.linkedin.com/in/md-rakib-hasan- STC Taherunnesa Complex, Badda, Dhaka-1212 CUSTOMER EXPERIENCE & BUSINESS OPERATIONS SPECIALIST Client Success & CRM Professional with 3+ years of experience across telecom, ed-tech, and travel-tech industries in both local and international settings (UK, South Asia). Proven track record of improving customer satisfaction, streamlining service processes, and generating sales through CRM, digital marketing, and cross-functional collaboration. Key achievements include leading educational counseling operations across 15 countries, optimizing account workflows in banking, and improving early-stage product adoption in tech environments. Eager to bring a data-driven, customer-first mindset to a global organization focused on growth and innovation. KEY SKILLS CRM & Client Engagement Data Analysis & Reporting (Excel, Google Sheets) Business Process Optimization Digital Marketing (SEO, SEM, Google Analytics) Strategic Planning & Lead Stakeholder Communication Generation Cross-functional Teamwork PROFESSIONAL EXPERIENCE Senior Client Advisor Vodafone UK | Nov 2023 – Dec 2024 Built rapport with 200+ learners across diverse backgrounds, resulting in a 30% improvement in course completion rates. Delivered real-time product showcases via Zoom and managed customer inquiries with 99% satisfaction through Bitrix. Optimized lead conversion funnel for early-stage products, contributing to a 25% increase in user onboarding efficiency. Ensured compliance with GDPR and internal audit protocols, mitigating operational risks during cross-border service expansion. Senior Educational Counsellor Bambinos | Jun 2022 – Jun 2023 Mentored 150+ students from 10+ countries, increasing engagement and satisfaction scores by 25%. Facilitated 50+ live educational sessions on Zoom and resolved client queries using CRM tools like HubSpot. Spearheaded lead conversion campaigns via WhatsApp and email, resulting in 20% more trial signups. Supported educational operations across 15 countries, tailoring strategies to regional learning needs. Customer Relationship Manager ShareTrip | Jan 2022 – Jun 2022 Initiated 100+ outbound calls weekly, converting 30% into qualified travel leads. Launched customer retention campaigns via SMS/email, improving repeat booking by 18%. Operated visa systems and booking tools (Amadeus, VFS Global), reducing processing delays. Drove travel package promotions with OTA and marketing teams, boosting sales by 22%. Management Trainee Officer PRAN-RFL Group | Jul 2021 – Dec 2021 Documented business requirements and process flows, accelerating dev team delivery by 10%. Identified inefficiencies across business units, leading to 15% operational cost savings. Created UAT and onboarding documentation that reduced training time by 20%. Coordinated with finance, operations, and marketing on product launch planning. Management Intern First Security Islami Bank LTD | Apr 2021 – Jun 2021 Streamlined account opening procedures using a custom step-by-step guide, cutting time by 20%. Compiled monthly financial reports in Excel to support credit trend analysis. Supported digital onboarding and client service, improving satisfaction scores by 15%. EDUCATION Masters in Marketing Communications University of the West of England — Grade: 2:2 Bachelor of Business Administration (BBA) in Marketing University of Barishal — CGPA: 2.99/4 CERTIFICATE Digital Marketing – Google Digital Garage SEO, SEM, Analytics, and Audience Engagement. Enhanced online presence and customer conversion rates.