Md Rakib Hasan

I am a Customer Experience & Business Operations Specialist with 3+ years of experience across telecom, ed-tech, travel-tech, and financial services in both South Asia and the UK. My career has been built on helping organizations optimize processes, enhance customer satisfaction, and scale services across diverse international markets.

At Vodafone UK, I strengthened customer adoption strategies, boosted onboarding efficiency by 25%, and ensured compliance with global standards such as GDPR. In the ed-tech sector with Bambinos, I managed cross-border operations in 15+ countries, mentoring 150+ students and improving trial conversion by 20% through targeted engagement strategies. My earlier roles at ShareTrip, PRAN-RFL Group, and First Security Islami Bank gave me a solid foundation in CRM management, business analysis, digital service delivery, and financial process optimization.