Mbotor Janet Manson

MBOTOR JANET MANSON Executive Virtual Assistant | Administrative Support | Customer Support Specialist Professional Summary Results-driven Executive Virtual Assistant with hands-on experience in administrative management, customer support, workflow coordination, calendar & inbox management, CRM handling, documentation, scheduling, and productivity systems. Proven success in improving internal operations, optimizing communication, and supporting executives to work more efficiently. Adaptable, fast-learning, and proactive, known for delivering high-quality work with attention to detail and clear communication. Core Skills • • • • • • • • • • Executive Assistance & Administrative Support Email & Calendar Management Customer Support (Chat/Email/Phone) Data Entry & CRM Management Documentation & Reporting Workflow Coordination Research & Data Compilation Appointment Scheduling & Follow-ups File Organization & Record Management Operations Support Professional Experience Executive Virtual Assistant — Turbo Mechanical Equipment • • • • • • February 2025 – Present Coordinated executive schedules & meetings, reducing time conflicts and improving efficiency by 30%. Organized high-volume inboxes using filters/folders, boosting response speed by 40%. Prepared internal reports & documents, increasing team productivity by 25%. Managed client communication, calls & follow-ups to support satisfaction and workflow. Conducted online research & built structured data sheets, reducing research time by 50%. Supported daily operations, improving workflow & reducing task errors Administrative Assistant & Customer Support Specialist — Hollar & Co Group • • • • • Jan 2024 – Dec2024 Responded to customer inquiries across email/chat/phone with a 95% satisfaction rating. Updated records, spreadsheets & digital files for operational clarity. Managed CRM entries, order tracking & documentation with high accuracy. Resolved customer issues professionally in collaboration with internal teams. Assisted with inbox management, appointment scheduling & administrative coordination. Operations & Workflow Coordinator — Denik’s Hub • • • • • • March 2023 – Dec 2023 Developed workflows that reduced task delays by 25% and improved team communication. Assisted project managers with tasks, progress tracking & weekly reports. Organized digital assets & maintained an accessible internal database. Onboarded new team members, tools, access & communication setup. Supported collaboration using Slack, Trello & Google Workspace. Tools & Software Google Workspace | Microsoft Office | Trello | Slack | Zoom | Notion | CRM Systems | Canva | Spreadsheet/Data Entry | Email Clients | Drive/Cloud Organization | WhatsApp Busines Education University of Port Harcourt BSc, Economics —- Certifications In-Demand IT Skill Training — Digital Witch Support Community, 2025 Virtual Assistant Training — ALX Africa, 2023 Technical Support Fundamentals — Google IT Support, 2024 Email Marketing & Lead Generation Internship — GAOTEK 2024