MBANUSI, NNENNA FAVOUR
Abuja, Nigeria
E-mail:- Phone no: (+234)-(813)-(855)-(9504)
LinkedIn
CAREER OBJECTIVE
I am a customer care professional with a strong track record, boasting over four years of experience in
delivering exceptional customer care and administrative support. My expertise extends to tech support
and even contributing to sales closure for increased business revenue. I am well-versed in major
customer service software, possess excellent communication and conflict resolution skills, and have a
knack for providing top-notch customer service.
My goal is to leverage my well-established skills and extensive experience to provide outstanding
support to your customers, ensuring that all involved stakeholders have an exceptional and memorable
experience.
SKILLS/TOOLS
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Customer Service
Relationship building
Relationship Management
Time Management
● Organization Skill
● Customer satisfaction
● Team Collaboration
● Decision-making
● Detail Oriented
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Problem-solving
Interpersonal skills
Team work
Excellent communication
skills (written and
verbal)
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ShipHero
Gorgias
Shopify
Trust Pilot
Zendesk
Zoom
Microsoft suite
WORK EXPERIENCE
Hadar Group Nigeria Limited
Customer Support Advisor
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Provide superior customer service through prompt, courteous, and professional answering of
emails, and chats through Zendesk.
Demonstrate strong ownership in issue resolution by providing the best efforts to investigate,
share knowledge, and communicate clearly with all customers
Supports sales team by developing and maintaining positive customer relations with
clients/customers, who can substantially affect service and/or product revenue(s).
Maintained productivity standards with meticulous attention to detail, emphasizing an
unwavering commitment to the customer journey and advocacy.
Adapt to changing policies and procedures on a constant basis while maintaining high quality
to your work
Be updated regarding the customer service trends, tools and practice.
GYMPROLUXE (Remote)
Customer Service Super Star (CSS)
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Sept 2020 to present
Oct 2017 to July 2020
Managed email communication efficiently through Gorgias.
Oversaw order status in the Shopify backend and promptly notify the fulfilment team of any
unfulfilled orders.
Tracked orders across multiple platforms, including SHIPHERO, EVRI, FEDEX, and SHIPRIGHT.
Generated purchase orders using SHIPHERO.
Addressed customer reports of faulty products on the Shopify platform, facilitating
replacements.
Daily monitoring of influencers on INFLUEE.
Actively engaged with and responded to company reviews on TrustPilot.
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Handled disputes on various payment platforms, including PAYPAL, CLEARPAY, KLARNA, and
SHOPIFY.
Maintained detailed records of customer reviews, issued refunds, and product replacements
within a Google document.
Prepared and distributed weekly reports, along with conducting general stocktaking activities.
OPUS EHR (Remote)
Feb 2016 - Sept 2017
Customer Success Associate
● Conducted 100 daily customer calls in the United States through the utilization of Phone
Burner and HubSpot software.
● Managed the exchange of emails, responding to inquiries from customers seeking free trial
links or requesting product demonstrations.
● Coordinated and scheduled Zoom meetings for customers interested in product
demonstrations, in collaboration with our sales director.
● Facilitated the acquisition of free trial accounts for eligible customers by liaising with the
technical department.
● Activated and distributed the requisite links to customers, accompanied by their corresponding
passwords.
● Maintained meticulous tracking of customer requests and subsequently conveyed pertinent
details to our sales team.
● Regularly updated my proficiency in various technologies and software applications to enhance
overall effectiveness and customer satisfaction.
International Centre for Vision and Healthcare (NGO)
Customer Service Officer
Feb 2014 – Jan 2016
Vision Crib Eye Clinic,
Junior Financial Officer
Oct 2013 – Feb 2014
EDUCATION
Anambra State University,
Bachelor of Science (B.Sc) in Finance
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