Mbanusi Nnenna Favour

Hello There, 

If you are looking for a well-organized, effective, and resourceful customer support executive, I am ideal for the position. My ability to remain calm while I work under pressure and maintain a positive and proactive mindset has allowed me to handle challenging situations with tact and professionalism.

My name is Favour, and I work as a customer support representative with over 4 years of experience.

In my previous role, I worked remotely as a Customer Service Agent for a company called Unhidden Beauty in the United Kingdom. I consistently demonstrated my dedication to providing high-quality customer service. My duties were to respond to emails from customers through the utilization of Zendesk software. I also conducted quality checks on customers' orders on the Shopify backend and also reached out to influencers to pitch our business ideas Via Instagram.

I am conversant with Google Documents, Zoom, Chat Gpt, Slack, Gorgias, and Zendesk.

I also worked at Gymproluxe, and my strength in excellent communication skills, both verbal and written helped me stand out in delivering my role. My duties included Managing email communication efficiently through Gorgias, I also reached out to customers through phone calls. I Oversaw order status in the Shopify backend and promptly notified the fulfillment team of any unfulfilled orders, also I tracked orders across multiple platforms, including SHIPHERO, EVRI, FEDEX, and SHIPRIGHT, and Generated purchase orders using SHIPHERO.

Moreover, over the years, I have built the tenacity to easily adapt to fast-paced environments. I understand the importance of collaborating with cross-functional teams to ensure a seamless customer experience. I am excited about the opportunity to contribute to the positive reputation of your company by delivering top-notch service to your valued customers. I am impressed by the Company's commitment to client focus, and I am eager to bring my skills and enthusiasm to your team and contribute to the continued success of your organization.

Attached is my resume, which further details my professional experience and qualifications. I would welcome the opportunity to discuss how my skills align with the company's needs. Thank you for considering my application. I look forward to the possibility of an interview to further discuss how I can contribute to your team.

Sincerely,

Favour M.