ONYINYE MBAEGBU
EXECUTIVE ASSISTANT
Lagos, Nigeria
Portfolio: Portfolio Link
PROFESSIONAL SUMMARY
Proactive and detail-oriented Executive Assistant and Virtual Assistant with 3 years of
experience providing high-level administrative support, managing complex calendars and
inboxes, coordinating travel, and streamlining operations for executives and teams. Skilled in
anticipating needs, handling confidential information, and ensuring seamless daily workflows
that free leaders to focus on strategic priorities. Adept at using tools like Google Workspace,
Slack, Trello, and Calendly to optimise productivity, automate repetitive tasks, and keep projects
on track. Recognised for excellent communication, problem-solving, and multitasking skills, with
a proven ability to thrive in fast-paced, remote environments while driving efficiency, clarity,
and organisational growth.
CORE COMPETENCIES AND SKILLS
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Calendar & Email Management
Scheduling & Travel Coordination
Confidentiality, Time Management & Prioritisation
Excellent Communication & Stakeholder Support
Workflow & Task Automation (Zapier, Templates, Filters)
Project Coordination & Team Collaboration
CRM Tools: HubSpot, Zendesk, Intercom, Gorgias, Freshdesk
Project Management Tools: Trello, Monday.com, Asana
Collaboration Tools: Slack, Zoom, Microsoft Teams, Loom
Productivity Tools: Google Workspace, Microsoft Office Suite
Scheduling Tools: Calendly, Acuity, Picktime
PROFESSIONAL WORK EXPERIENCE
Sales Executive – The Upbeat Centre | Lagos, Nigeria | Jul 2025 – March
● Generate new leads by proactively identifying potential clients and introducing them to
the company’s products and services, converting prospects into loyal customers.
● Handle inbound and outbound calls, messages, and inquiries from customers, providing
clear, empathetic, and informative communication.
● Educate clients about the company’s offerings and guide them through the purchasing
process to drive sales and ensure long-term loyalty.
● Manage appointments, bookings, and events using Microsoft Office tools and Pixie
software, ensuring accurate scheduling and seamless client experiences.
● Maintain up-to-date client records and engagement data, enabling efficient follow-ups
and improved customer relationship management.
● Blend sales and customer service by addressing client needs, resolving queries promptly,
and fostering strong relationships that enhance satisfaction and retention.
Project Management Intern
A Few Wood Men | Georgia, USA (Remote) | Jan 2025 – Apr 2025
● Coordinated the seamless integration of Trello and Slack into a unified workflow during
the execution phase of a major project, ensuring smooth communication and task
management across teams.
● Identified a critical project risk related to the lack of direct integration between
WhatsApp and Slack, and proactively proposed and implemented a Trello-Slack
integration, which helped mitigate delays and ensured the project’s success.
● Effectively communicated risks to key stakeholders and collaborated with them to adjust
project plans, contributing to timely completion and improved team collaboration.
● Led a customer support optimisation project aimed at reducing ticket response times
and enhancing customer satisfaction through the use of Gorgias CRM.
● Worked closely with the company founder and other stakeholders through Slack and
weekly meetings to brainstorm, plan, and execute customer support strategies.
● Integrated Trello and Slack to streamline customer support workflows, enabling
real-time updates, efficient task assignment, and enhanced communication across the
support team.
● Tracked open tickets, ensured tasks were completed on time, and followed up with the
support team to ensure timely delivery and resolution of customer concerns.
● Implemented Gorgias macros to automate responses for common customer inquiries,
reducing delays, improving team productivity, and increasing overall customer
satisfaction.
Virtual Assistant – Customer Support
Cee Merchant | Remote (Nigeria) Sep 2025 – Dec 2025 (Remote)
● Managed executive email inboxes using automation tools, reducing response times by
12% and enhancing communication efficiency.
● Coordinated meetings, appointments, and travel via Google Workspace and Calendly,
minimising scheduling conflicts by 20%.
● Provided customer support via WhatsApp, reducing response times by 20% and boosting
client satisfaction.
● Implemented systems that improved communication response times, resulting in a 12%
increase in customer retention.
● Analysed customer data to enhance sales strategies, resulting in a 15% increase in
customer satisfaction.
● Developed email response strategies, boosting engagement and conversions by 12%,
supporting retention and revenue growth.
● Managed calendars, organised appointments, and scheduled meetings using tools like
Google Meet and Zoom.
● Organised and categorised emails by setting up folders and labels, streamlining
communication processes.
Executive Administrative Assistant | Delta Broadcasting Service Nigeria August 2023 –
July 2024 Hybrid, Nigeria
● Coordinated over 150 high-level meetings annually using Google Meet and Calendly,
ensuring smooth scheduling and eliminating conflicts.
● Set up smart email filters, labels, folders and templates, reducing response time by 40%
and minimising scheduling issues by 20%.
● Streamlined operations by integrating Trello, Slack, and Google Suite, automating
repetitive tasks and increasing team efficiency by 25%.
● Supported executives with decision-making, reporting, and logistics, ensuring clarity and
smooth daily operations.
● Managed project timelines, assigned tasks, and tracked project progress using Trello and
Asana, achieving a 95% on-time completion rate.
● Promoted team collaboration, improving productivity by 15% and ensuring alignment on
goals.
● Developed a structured filing system to improve document retrieval speed and save time
for the team.
Customer Service Representative
Rainbow Foods | Nigeria | Sep 2021 – Feb 2023 | Hybrid
● Customer-Centric Problem Solving: Identified and resolved key customer frustrations,
such as late food deliveries (up to 2 hours) and difficulty navigating the website, by
implementing efficient solutions to improve satisfaction and retention.
● Prompt and Personalised Responses: Managed customer inquiries across phone, email,
and live chat, ensuring response times of under 24 hours. This commitment led to a 98%
customer satisfaction rate and a 15% increase in customer retention.
● Cross-Department Collaboration: Worked closely with the kitchen (production) team to
streamline the order process, from confirmation to preparation, ensuring timely
deliveries and reducing operational delays that directly impacted customer satisfaction
● Website Usability Improvement: Collected customer feedback on website usability and
collaborated with the IT team to implement changes that improved user navigation and
decreased abandoned carts by 30%.
● Customer Engagement and Retention: Delivered personalised solutions and proactive
service, which contributed to a 15% increase in sales and a 20% improvement in client
retention by making customers feel valued and heard.
Volunteer Experience
Assistant Project Manager / Project Coordinator
Social Media Tech Fest | Awka, Nigeria | Dec 2023 – Apr 2024
● Led project execution with cross-functional teams, ensuring a 100% event success rate.
● Designed and set up Monday.com dashboards to manage team tasks, deadlines, and
progress tracking.
● Integrated workflows that improved team coordination and streamlined logistics
planning.
Education
Bachelor of Arts – Linguistics & Communication Studies
University of Port Harcourt, Rivers State | 2017 – 2021
Professional Development & Certifications
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Google Project Management – Coursera (2024)
ALX Virtual Assistant Program (2024)
Zendesk Omnichannel Agent Certification (2024)
IBM Customer Support_ Coursera ( 2024)
