Mbaegbu Onyinye

Mbaegbu Onyinye

$5/hr
Customer support. Customer support specialist
Reply rate:
75.0%
Availability:
Full-time (40 hrs/wk)
Location:
Lagos, Lagos State, Nigeria
Experience:
4 years
About

Hi, I’m Onyinye, an experienced Executive Assistant and project manager with over four years of expertise in executive support and project management management. I specialize in streamlining office operations, optimizing calendar management, and enhancing organizational skills to help business owners and executives save time and boost productivity.

I offer virtual assistant services, including appointment scheduling, email management, meeting coordination, travel arrangements, and document preparation. With a proactive approach, I manage task prioritization and time management to ensure everything runs smoothly and efficiently.

Skilled in email management, client communication, and file management, I help you stay organized and align business operations with your KPIs. Whether you need support with day-to-day tasks or managing complex schedules, I’m here to enhance your productivity and allow you to focus on your business goals.

When I'm not managing executive schedules, I'm leading projects that drive growth and innovation. With strong leadership, decision-making, and problem-solving skills, I ensure your projects deliver high-quality results on time and within budget.

I also offer excellent customer support services and with my excellent communication skills, I engage customers, troubleshoot their concerns and provide 100% customer satisfaction, loyalty and retention. I'm proficient in the use of CRM tools like Hubspot, Freshdesk, Intercom, Zendesk and Gorgias.

As a certified Google Project Manager, I specialize in project planning, task management, and project execution. I'm proficient in Trello, Asana, and Monday.com, optimizing workflow automation, milestone tracking, and resource allocation to streamline operations. Whether managing cross-functional teams or coordinating remote projects, I excel in team collaboration and stakeholder management.

I focus on budget planning, risk management, and agile methodology, ensuring projects are flexible, efficient, and aligned with business goals. With a strong emphasis on KPI monitoring, goal setting, and project documentation, I deliver successful outcomes with quality assurance.

Known for my communication skills, adaptability, and self-motivation, I thrive in dynamic environments, driving process improvement and ensuring seamless project delivery.

Looking for someone who can handle your executive support needs, and deliver solid customer service while also driving project success? Let's connect!

I help business owners streamline operations and execute successful projects on time and within budget. Whether you need an expert in calendar management, email management and task prioritization, or a project manager to lead your next big initiative, I’m here to help you scale your operations and achieve your goals.

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