Mba Promise Chioma

PROFESSIONAL SUMMARY Personable and professional Customer support specialist with proven years of experience in client-facing roles across healthcare, hospitality, and fashion. Skilled in resolving complaints, managing customer expectations, and supporting service delivery through clear communication and a customer-first attitude. CORE SKILLS        Customer support (phone, email, chat, in person) Complaint handling and conflict resolution Product and service knowledge Customer engagement and upselling Process documentation and improvement Team collaboration and communication Feedback handling and escalation management PROFESSIONAL EXPERIENCE Customer Support Assistant – MedInPrint (Remote) August 2023 – May 2025     Provided support to clients using MedInPrint’s healthcare technology services, resolving inquiries and following up to ensure satisfaction. Assisted with onboarding and guided clients through key product features and service options. Acted as a link between clients and internal teams by reporting technical issues clearly and professionally. Collected user feedback and suggested service improvements to enhance customer experience. Sales Representative – Agwa’s Bites, Enugu November 2019 – Jul 2023   Greeted guests, offered menu guidance, and recommended items based on preferences. Increased average customer spend through friendly upselling.   Handled payments and ensured accurate end-of-day cash reconciliation. Maintained cleanliness and provided quick, attentive service. Customer Service Representative – The Mix Africa, Enugu Aug 2018 – September 2019    Delivered customer support across multiple channels, responding quickly and professionally to queries. Resolved customer issues or escalated when necessary while ensuring client satisfaction. Identified recurring concerns and shared them with supervisors for service improvement. EDUCATION & CERTIFICATIONS National Diploma in Multimedia Technology, Rocana Institute of Technology, Enugu State, Nigeria IT Support Certification – Digital Witch ADDITIONAL INFORMATION   Open to remote or on-site customer-facing roles Available to start immediately