Mba Promise Chioma

Every business needs a first hand professional customer support specialist who is reliable, empathetic, and highly skilled on Customer Support specialists, who can protect your brand reputation, reduce refunds, and deliver exceptional service. You’ve found the right person.

Most e-commerce brands and SaaS companies struggle with delayed responses, inconsistent communication, rising chargebacks, and support agents who don’t follow SOPs. These issues frustrate customers, and hurt revenue.

I solve that by delivering fast, accurate, empathetic, and process driven support across email, Online chat, phone, and CRM platforms like Freshdesk and HubSpot. With experience supporting customers and leaving them with a smile, subscription brands, DTC products, I provide the kind of customer care that keeps users loyal and reduces operational headaches.

Results I Have Achieved:

✔ Reduced refund/chargeback rates by improving communication & proactive tracking updates

✔ Achieved consistent 80%+ CSAT scores with warm, clear, human-first responses

Here is what I can offer:

• Customer Support (email, chat & phone): I provide fast, friendly, and solution focused customer assistance across all communication channels to keep customers satisfied and informed.

• Online order management, refunds, replacements & tracking: I handle order updates, process refunds or replacements, and proactively share tracking information to reduce customer uncertainty and complaints.

• HubSpot / Freshdesk: I efficiently manage support tickets, inquiries, and customer communications using CRM tools like HubSpot and Freshdesk to ensure organized, quick responses.

• Following templates & SOPs exactly as required: I strictly follow your brand’s scripts, guidelines, and internal procedures to maintain consistency, accuracy, and compliance.

• Virtual assistance & admin support when needed: I assist with general administrative tasks, scheduling, and back office support to help keep your operations running excellently.

You’ll get someone who is organized, attention to details,proactive, thoughtful and strong communicator, with a calm, customer friendly approach.

Tools I work with:

• Freshdesk • Shopify • Slack • Google workplace • HubSpot • Helpdesk ticking systems • CRM dashboards

If you want your workload lighter and operation smoother, send me a message or invite me to your job, I'd love to support your team. 😊