Mazhar Munir

MAZHAR MUNIR Ali Town Raiwind Road Lahore, Pakistan | - |-PROFESSIONAL SUMMARY Customer-oriented administration professional with strong experience in Front Desk Operations, Client Coordination, Guest Services, Team coordination, Virtual Assistance, Supervision and Client Satisfaction. Proven ability to manage reception duties, bookings, Cash handling, HR tasks, and team supervision across diverse business environments. Eager to bring exceptional Service, efficiency, and people-focused support to Customer Service, Cashier or Management roles. Available to Relocate immediately CORE COMPETENCIES • • • • • • • • Guest Reception & Front Desk Handling Customer Service & Complaint Resolution Cashiering, Billing & Invoicing Team Supervision & Daily Scheduling Staff Recruitment & HR Assistance Microsoft Office & Data Entry Time Management & Task Delegation Effective Communication & Problem Solving PROFESSIONAL EXPERIENCE Client Coordinator & Supervisor Divine Detailers & Services – Lahore, Pakistan Jul 2024 – May 2025 • Welcome clients and VIP guests with a professional and courteous demeanor. • Schedule appointments, managed daily bookings, and organized client visits. • Supervise front-end staff, ensuring appearance, punctuality, and service standards. • Handle client feedback, resolved issues, and maintained a high level of satisfaction. • Conduct staff interviews, managed rosters, and monitored attendance. • Oversaw inventory management and vendor coordination. • Coordinate customer interactions, ensuring satisfaction through timely service delivery. • Team leadership and management Proposal & Accounts Coordinator Hamza Engineering Services – Lahore, Pakistan Jun 2020 – Oct 2022 • Handled client communications, internal coordination, and follow-ups. • Prepare proposals, documentation, and account records. • Manage front desk activities including visitor assistance and file handling. • Process payments, issued invoices, and supported payroll management. • Assist HR with evaluations and project allocations. Team Supervisor Industrial Air Tech – Lahore, Pakistan Apr 2017 – May 2020 • Supervised field and admin staff; tracked daily tasks and attendance. • Liaised with clients and teams to ensure job completion and satisfaction. • Managed staff onboarding, safety training, and performance reviews. Data Entry & Admin Assistant Industrial Management Technology – Lahore, Pakistan Mar 2016 – Mar 2017 • Maintained digital and physical records for customer and HR departments. • Entered booking and staff data into internal systems accurately. • Supported reception and responded to customer inquiries. • Assisted with interview coordination and staff documentation EDUCATION Diploma of Associate Engineer – Auto and Diesel Technology Government College of Technology, Railway Road Lahore Oct 2022 – May 2025 CERTIFICATIONS & TRAININGS Soft Skills Training Certifications - November 2025    Official government recognition for communication, leadership, and professional etiquette. Trained and certified in building strong interpersonal relationships and effective group dynamics. Accredited for applying creative solutions and maintaining resilience in diverse work environments. Bloomberg Client Service Job Simulation on FORAGE - November 2025     Completed a job simulation acting as a hypothetical Bloomberg Customer Support team member Created a task management schedule by using the Eisenhower Matrix to prioritize tasks Conducted a root cause analysis enabling a client to make better use of a variety of Bloomberg Terminal features De-escalated and solved challenging customer issues AI for Business Professionals by HP LIFE - November 2025      Examine the role of AI in modern business and discover why it’s critical for professional development and organizational growth. Explore the differences between standalone AI tools and integrated AI features, and determine which realworld applications are right for your needs in areas like marketing, communications, and operations. Find out how to craft effective prompts to optimize results from tools like ChatGPT and Canva. Create a plan to integrate AI into your day-to-day work and set measurable goals for success. Learn about using AI ethically in your role by considering privacy, transparency, and fairness. TECHNICAL SKILLS Microsoft Word, Excel, Outlook Social Media & Business Communication Tools Software Familiarities Computer Operations Basic Graphic Design & Print Material Support Editing & Sketching Auto Detailing & Tune ups Cashiering LANGUAGES • • • Urdu - Native English - Conversational Punjabi - Fluent VISA STATUS Ready to relocate — open to visit, sponsored, or company visa options. REFERANCES Available Upon Request.