Mayowa Adeniran
ICT and Salesforce Administrator
--Lagos, Nigeria
SUMMARY/OBJECTIVE
As a dedicated and certified Salesforce Administrator with 7 years of hands-on experience, I am eager to
contribute my expertise in optimizing Salesforce solutions to drive operational efficiency and enhance sales
performance. Adept at configuring, customizing, and maintaining Salesforce instances, I have a proven track
record of successfully implementing and managing complex workflows, user roles, and security controls. I bring
a strong understanding of business processes and a keen eye for detail, ensuring the seamless integration of
Salesforce into organizational workflows. Committed to staying abreast of the latest Salesforce features and best
practices, I am poised to leverage my technical skills and passion for innovation to elevate your Salesforce
environment and empower sales teams for success.
TECHNICAL PROFILE
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CRM: Salesforce
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Salesforce Technology: Flow, Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Case Management
Automation, Custom Objects.
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Language/Scripting Languages: Transact SQL, C, C+. Java, HTML, VB scripts.
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Database: Oracle 19c, SQL Server 2000 - 2019, MS Access.
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Version Control System: CVS.
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Tools: SQL Server Management Studio, SQL Profiler, Performance Monitor, Microsoft Visual Studio 2005 - 2022,
Microsoft Office Suite.
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Data Modeling: UML, MS Visio.
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Load Testing/ Defect Tracking Tools: LoadRunner, Test Director.
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Operating System: Microsoft Windows, macOS.
WORK EXPERIENCE
SENIOR SALESFORCE ADMINISTRATOR
Mantik International Limited | Ibadan, Nigeria | June 2019 — Present
● Established and currently lead Mantik International Ltd, a distinguished enterprise specializing in cutting-edge IT
solutions, computer sales, and refurbishment services, coupled with expert consultation in Salesforce implementation.
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Effectively manage the client acquisition process from start to finish, showcasing strategic navigation of trade
dynamics.
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Implemented Salesforce Lightning Experience, resulting in a 20% increase in user efficiency.
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Led the migration from Classic to Lightning, ensuring a seamless transition for the sales team.
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Developed and maintained automation processes using Process Builder and Workflow Rules.
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Collaborated with the development team to create custom solutions using Apex and Visualforce.
SALESFORCE ADMINISTRATOR
Ojawaju LLC | Houston, TX | May 2015 — 2018
● Spearheaded the implementation of Salesforce Lightning Experience, resulting in a 25% increase in user satisfaction
and a 30% improvement in overall system performance.
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Collaborated with the sales and marketing teams to analyze business processes and identify opportunities for
automation and optimization within Salesforce.
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Led the development and deployment of complex automation processes using Process Builder, Flow, and Apex triggers,
reducing manual data entry by 40%.
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Conducted regular system audits and implemented data quality management strategies, resulting in a 20% enhancement
in data accuracy and completeness.
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Worked closely with cross-functional teams to design and implement custom solutions using Visualforce and Apex,
addressing unique business requirements.
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Established and maintained a comprehensive training program for end-users, resulting in a 25% increase in user
adoption and proficiency.
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Oversaw the integration of Salesforce with external applications, such as marketing automation tools, leading to
improved data consistency and streamlined workflows.
ICT MANAGER
Grace and Mercy Household Improvement Initiative, NGO Microfinance Bank | Ibadan, Nigeria | January
2013 — 2015
● Spearheaded digital transformation initiatives, elevating the bank's technological infrastructure and enhancing
operational efficiency.
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Administer and configure Salesforce to meet business requirements, ensuring data integrity and system security.
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Collaborate with stakeholders to analyze business processes and customize Salesforce to streamline workflows and
enhance productivity.
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Design and implement custom reports and dashboards to provide real-time insights into sales performance and key
metrics.
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Lead end-user training sessions to drive adoption and ensure efficient utilization of Salesforce features.
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Implement and manage system integrations with third-party applications to enhance overall functionality.
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Conduct regular audits to maintain data quality and troubleshoot issues to ensure smooth operation.
COMPUTER ADMINISTRATOR
IMPS West Africa | Lagos, Nigeria | January 2011 - 2013
● Responsible for the meticulous maintenance of computer systems, demonstrating expertise in network management,
documentation of procedures, and efficient hardware and software asset management.
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Placed a strong emphasis on data management tasks, consistently maintaining and updating crucial documents such as
price books, product catalogues, and quotations.
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Executed responsibilities with a focus on precision, ensuring the seamless functioning of critical IT components and
processes.
SKILLS
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Salesforce Configuration
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Data Modeling
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Process Automation
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User Training and Adoption
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Custom Report and Dashboard Creation
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System Integration
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Apex and Visualforce
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Workflow Rules and Process Builder
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Data Quality Management
EDUCATION
Name of School: The Robert Gordon University
Degree: M.Sc. Management
Years: 2009 - 2011
City, State: Aberdeen, Scotland.
Name of School: Babcock University
Degree: B.Sc. Computer Science (Information Systems)
Years: 2002 - 2006
City, State: Ogun, Nigeria
CERTIFICATIONS/LICENSES
Salesforce Certified Administrator
Salesforce Business Analyst
Credential ID:-
In-View
