Mayorran Siva (MSc Int Busi Management/BSc
IT - Australia)
Sri Lanka
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linkedin.com/in/mayorran-s-383243a4
Summary
As a seasoned management professional with 15+ years in project management & top management, I offer a
consistent and impressive track record of successfully completing projects on time and under budget. I also have
a history of helping companies streamline processes on an ongoing basis to continually improve efficiency and
effectiveness. Managed well over 1000 staff throughout my career. Process-driven and meticulous in my approach
to leading teams and meeting targets.
Experience
Account Manager
Sirius Support
Sep 2020 - Present (6 months +)
- Collaborated with new business managers to identify business opportunities and develop marketing
strategy and business solutions.
- Increased the number of long-term clients by 60%.
- Collaborated with technical manager to create bespoke IT solutions to support product innovation.
- Developed a key account strategy: activated stakeholder networks and improved the presence of the
company.
- Performed contract management and P&L responsibilities.
- Set out vision and development objectives.
Associate Manager
SLASSCOM (Sri Lanka Association for Software and Services Companies)
Dec 2019 - Sep 2020 (10 months)
Acts as a catalyst of growth of the Sri Lankan IT and BPM industry by facilitating trade and business,
propagation of education and employment, encouragement of research and innovation, and by
supporting the creation of a progressive national policy framework.
Business Development Manager
RN Solutions
Jan 2016 - Dec 2019 (4 years)
Entrepreneurial-minded executive with distinguished well over 15 years of experience in General
Management, Team Management and Administrative Management ranging from BPO, Banking, Trade
finance (Forex market) and Business development sectors.
Account Manager
Sutherland Global Services Malaysia Sdn Bhd (Malaysia)
Mayorran Siva (MSc Int Busi Management/BSc IT - Australia) - page 1
Aug 2013 - Oct 2015 (2 years 3 months)
• Program Manager for DELL, Courts SG/MY, BlackBerry, SLB, UBER – Total HC – 217
• Direct report to project directors and clients. All reporting were created/developed and maintained by
myself
• Handles Daily/Weekly/Monthly scorecard for Hyderabad, Bangalore and Kuala Lumpur (All 3 Dell
sites)
• Designed and developed staff efficiency on product knowledge, understanding customer issue &
problem solving mechanism
Operations Manager/Training and Development
Acepack Venture Sdn Bhd (Malaysia)
Jul 2009 - Aug 2013 (4 years 2 months)
# Grew sales around USD 45000 in December 2009 (45% of overall company revenue in December
2009)
# Recipient of Sales Award in December 2010 for top sales Manager
# Created sales campaign that was instrumental in winning 10 new corporate clients
# Trained more than 55 new recruits during tenure with company
# Reduced sales staff turnover rate 30% through more effective training
# Designed and developed video training seminar now used by company to train sales staff
Assistant Manager
HSBC - HDPL (Sri Lanka)
May 2004 - Jun 2007 (3 years 2 months)
• Joined Customer Resolution Team and enrolled in different task by handling customer’s complaint
issues via different channels such as via letter and email correspondences
• Overall team’s productivity increased up to 80%
• I have also have improved operations and made things run more smoothly by creating proper
guidelines in solving customers issues thru letter and email correspondence which results in good
productivity
• Implemented ‘e-book’ system in the team for easy reference and one stop solution for the team
members to serve customers effectively
• Besides improving the team’s productivity, the backlog cases had been reduced
Call Center Professional
Hello Corporations (Sri Lanka)
Jan 2002 - May 2004 (2 years 5 months)
• Led a team of >10 new hire team for call assistance
• 90% of the new hired team had been confirmed within 4 months (actual confirmation period is
6months) due to excellent performance
• The new hired team achieved only 2% complaints compared to the senior’s team. The call center’s
overall service achievements had been increased up to 15%
• Many written and verbal compliments received from customers
Education
Monash University, Sunway
Bachelor’s Degree, Information Technology
Mayorran Siva (MSc Int Busi Management/BSc IT - Australia) - page 2
2007 - 2010
Networks & Programming
MBizM Sdn Bhd
Masters degree in Business Administration, Lean Six Sigma - BlackBelt
2014 - 2015
Lean Six Sigma - BlackBelt (LSSBB)
Lean Six Sigma methodology allows an organization to improve the quality of its processes by
identifying causes of errors, working to minimize and correct future mistakes. From manufacturing
processes, to logistics and retail—the Six Sigma process improvement methodology has worked to help
numerous companies improve efficiency, reduce costs and increase customer satisfaction.
Sutherland Global Services
LEAD PROGRAME, Business Administration and Management, General
2014 - 2015
Learning to Lead is designed to help first time managers understand the nature of the transition from
being a great individual contributor to being a team leader and to develop the critical people skills that
often make the difference between longer-term career success or failure.
ITMIN Business and Management Training (Pvt) Limited
Diploma, Information Technology
2002 - 2003
Diploma in Information Technology
S.Thomas' College, Mount Lavinia
High School, Advanced Level
1999 - 2001
Mathematics Stream
S.Thomas’ College, Mount Lavinia
High School, Ordinary Level
1998 - 1998
Ordinary Level (O/L)
Mbiz Sdn Bdh
MSc in Internation Business Management, Business Administration, Management and
Operations
2013 - 2015
This MSc focuses on business on a global scale, this postgraduate degree develops the fundamentals
of business strategy through to developing commercial awareness and understanding the international
business environment.
Licenses & Certifications
Mayorran Siva (MSc Int Busi Management/BSc IT - Australia) - page 3
Key Account Management - LinkedIn
Project Management for Creative Projects - LinkedIn
Sales Forecasting - LinkedIn
Skills
Leadership • Management • Sales • Strategic Planning • Business Strategy • Sales Management •
Sales and Marketing • Business Development • Marketing • Marketing Strategy
Honors & Awards
Achiever of the week - Sutherland Global Services
Oct 2013
Management
Achiever of the month - Board of Directors
Jan 2014
Management & Transition
Achiever of the year - Organization
Nov 2014
Management
People Skills
Target oriented
Successful transitions
Platinum Awards
Last to transition but first to go live
President for Employee engagement team (founder)
Initiation of activities for employee welfare
Transport and accommodation restructure
Facilitated in Admin & HR
Completed Lead 100, Health & safety (Asia & Americas)
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