Maylene Lansangan
Angeles City, Pampanga 2009
--
Virtual Assistant - Call Handler / Real Estate (Lettings, Repairs) / Graphic
Design / Nurse
Objectives: To organize a client’s time so they can focus more on
important business matters.
EXPERIENCE
SKILLS
Greens Property, London, UK (Remote) — Virtual Assistant
Multitasking,
October 2020 - PRESENT
Detail-Oriented, Attention to
Acts as the first point of contact through call, chat and email to address
Detail, file management
tenants, landlords, lettings leads’ enquiries and/or concerns in a
Calendar Management /
professional manner. Updated database information using CRM (podio).
Scheduling
Coordinating (lettings/repairs) with landlords, tenants and contractors.
Data entry, calendar management, creating/renewing property
advertisements, email/call management, renewing property certificates
(gas, pat, el, fire), managing files
Google Suite / Docs / Drive
MS Office
Data Entry, SMM (hootsuite)
Research, resourceful,
Angeles University Foundation Medical Center, Angeles
City, Pampanga — Staff Nurse / Charge Nurse
July 2017 - September 2020
Performed various nursing interventions, documenting and updating
data, reported patient’s status and delegated nurse assignments to
problem-solver
Excellent communication
skills
Graphic Design (Canva)
achieve optimal outcomes.
Trained new nurses in proper techniques, care standards, operational
procedures and safety protocols.
EXAMINATIONS PASSED
IELTS (International English
Choxi, Remote — Customer Service Representative
(Email/Social media Management)
Language Testing System)
June 2013 - December 2016
Listening 8.5, Writing 7,
Maintaining social media presence, updating CRM, providing information
Speaking 7)
as per company policies, knowledge of the organization, products and
Nurse Licensure Examination
related services. Resolves customer complaints as first contact whenever
necessary. Escalating issues to the management where needed.
DMA 1ON1, Remote — Online English Instructor
September 2012 - June 2013
Band Score: 7.5 (Reading 8.0,
June 2009
Civil Service
Sub-Professional
October 12, 2003
Gently corrected student pronunciation and grammar to improve
conversation skills. Prepared and implemented lesson plans covering
required course topics. Worked with administration on behavioral issues
to support the needs of students.
LANGUAGES
English, Filipino
IQOR Philippines Inc., Clark Freeport Zone, Pampanga —
Customer Service Representative
May 2011 - September 2012
Answered constant flow of customer calls with minimal wait times.
Maintained customer satisfaction with forward-thinking strategies
focused on addressing customer needs and resolving their concerns.
IVOLINE Contents Inc., Clark Freeport Zone, Pampanga —
English Instructor Associate
June 2010 - February 2011
Evaluated student’s abilities and grasp of the English language, keeping
appropriate records and preparing progress reports. Developed
interesting topics and educational activities to maximize learning.
EDUCATION
Angeles University Foundation, Angeles City — Bachelor of
Science in Nursing
2005 - 2009
AMA College, Angeles City — Bachelor of Science in Computer
Engineering (undergraduate)
2001 - 2004
Systems Technology Institute, Angeles City — Certificate in
Information Systems
1999 - 2001
