May Ceres Oxeniola

MAY OXENIOLA SJDM Bulacan, Philippines- SKILLS AND QUALIFICATIONS ✓ Vast knowledge and experience in Amazon and Shopify ✓ Total of 5 years working in a BPO ✓ Total of 9 years of experience as a Virtual Assistant for Amazon and Shopify. ✓ Proficient in Excel and Google Sheets ✓ Strong background in data entry and database management ✓ Skilled in analyzing, interpreting, and organizing data. ✓ Strong written and verbal communication skills. ✓ Detail-oriented with high focus on accuracy and quality. ✓ Self-motivated and able to work independently with minimal supervision. ✓ Tech-savvy and can easily adapt to new processes, tools, and platforms. ✓ Easy to get along with. Can work solo or within a team. EDUCATION CollegeUniversity of Caloocan City Area D, Camarin Caloocan City Course: Political Science 2006 - 2007 Technological Institute of the Philippines Cubao, Quezon City Course: BSED - English 2008 -2012 Polytechnic University of the Philippines Sta Mesa, Manila Course: BS Entrepreneurship 2023 - Present High SchoolCamarin High School Cadena de Amor, Area D. Camarin Caloocan City SY 1999 - 2003 ElementaryCamarin D Elementary School Kiko, Camarin Caloocan City SY 1993 - 1999 WORK BACKGROUND Growve Marketplace Agency - Virtual Assistant / Amazon PPC Manager Apr 2020 – July 2025 *Roles and Responsibilities: • Administrative Tasks • Amazon PPC and DSP / PPC Optimization • Product Listing and Optimization • Keyword Research, Harvesting, and Optimization • Data and Reports Analytics • Monthly Reports for Managers and Clients • Social Media Management (Facebook, Instagram) *Tools Used: Amazon Seller Central, Amazon Campaign Manager, Excel and Google Sheets, Scale Insight, Click Up, Ad Labs, Data Dive, Helium 10, Amz Data Studio, Looker Studio, Klaviyo, Canva. Amadurra Amazon Seller - Virtual Assistant / FB Ads Specialist Mar 2018 – Mar 2020 *Roles and Responsibilities: • Fb Ads • PPC Optimization • Keyword research / Keyword Ranking • Product Listing and Optimization • Managing PayPal and Stripe disputes and refunds • Facebook and Instagram page moderation • Creating and managing brand pages • Email and Chat Support • Resolving Customers’ Complaints • Building Automation using ManyChat *Tools Used: Amazon Seller Central, Helium10, Sellerboard, Manychat, Google Sheets and Excel, FB Business Manager, Active Collab, Photoshop, and Canva. Shopify Seller - Virtual Assistant Oct 2016 – Mar 2018 *Roles and Responsibilities: • Exporting and Fulfillment Order • Product Listing and Optimization • Product Research and Supplier Coordination • Managing PayPal and Stripe Disputes and Reimbursement • Processing refunds and returns • Managing and generating promo codes • Facebook and Instagram page moderation • Email and chat support • Data entry and other administrative tasks *Tools Used: Shopify, Zendesk, Oberlo, Slack, Google Sheets and Excel, PayPal and Stripe Resolution Center, and Trello Telstra - Complaints Manager Sept 2015 – Oct 2016 • Telecommunication Company in Australia. • We help customers with their phone, tv, and internet through phone, chat, and email. • I was part of a specialty team that handled complex customer complaints and issues unresolved by tier 1 support. Convergys Philippines - Technical Support Representative Nov 2011- Sept 2015 • US market • We assist customers through phone, email, and chat • Provide technical assistance with customers’ phone, tv, and internet connection concerns. • Help with customer accounts and billing. PERSONAL DATA Birth Date:February 17, 1987 Birth Place:Caloocan City Nationality:Filipino Civil Status:Married Religion:Christian Height:5’4 Weight:56kgs