May Ceres Oxeniola

Hello there! Thank you for visiting my profile. My name is May, 38 years old, from the Philippines.

I have a total of 9 years of experience working as a Virtual Assistant, and some of my tasks and responsibilities include, but are not limited to: administrative tasks, Amazon PPC/PPC optimization, keyword research, product research, product listing, listing optimization, social media marketing, data and report analysis, email and chat support, handling customer complaints, moderating social media accounts, managing Facebook ads, order fulfillment, communicating and negotiating with suppliers, handling payment disputes (Stripe and PayPal), processing refunds, data entry, and more.

I am familiar with several e-commerce platforms, such as Shopify, Amazon Seller Central, Amazon Campaign Manager, Scale Insights, Helium 10, Ad Labs, Data Dive, AMZ Data Studio, Looker Studio, Sellerboard, AliExpress, Alibaba, Oberlo, and others. I’ve also used customer support tools like Freshdesk, Zendesk, Slack, Trello, ClickUp, Excel, Google Sheets, and more.

Additionally, I have 5 years of experience working in the BPO industry as a Customer Support Specialist. We handled calls from customers in the U.S. and Australia, so I am fluent in both written and spoken English.