May Anne Marces

May Anne K. Marces Customer Service Representative/ Retention Specialist/Social Media Manager CONTACT--May Anne Marces | LinkedIn Purok Lumboy Cagangohan Panabo City PROFILE I continue to develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas in the field of graphic design and creative world SKILL Photoshop Admin Task Canva CSR LANGUAGE English EDUCATION Notre Dame UniversityCotabato- Bachelor in Science in Computer Science EXPERIENCE Technical Hybrid Support TELCO(AT&T) September- Resolving customer's internet, cable and phone problem/ provide troubleshooting steps . dispatching technician if needed Responsible for answering inbound billing inquiries and providing excellent service Sell our excellent products and services to existing and potential customers. Market Researcher August 2020- November 2020 Collecting data on consumers Understanding business objectives and designing surveys to discover prospective customers’ preferences INBOUND Retention Specialist November 2020- February 2022 Provide an excellent customer service assistance to clients. Showcase the product benefits to the customers. Recommend beneficial consultations to the customer’s need and attain their goals Social Media Manager February- Present Posting videos through social media like Tiktok and Instagram/doing some graphic design using Canva