MAY-ANN SANTOS
Virtual Assistant
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EDUCATION
PROFILE
2 year Office Administration
I am a dedicated Virtual Assistant with a strong background in
Systems Plus Computer
College
Representative at TTEC. My skills include providing customer service,
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customer service, having served as a Customer Service
resolving complex issues, maintaining detailed records in CRM
systems, data entry, web research, email support, and proficiency
with Microsoft Office and Google Workspace. I am seeking an
EXPERTISE
opportunities that allow me to leverage my customer service
expertise and administrative skills.
Management Skills
WORK EXPERIENCE
Digital Marketing
TTEC
Negotiation
Critical Thinking
Graphic Design
Google Wprkspace
Funnel Design
Bookkeeping
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Customer Service Representative
Provided excellent customer service by promptly addressing
inquiries and resolving issues to ensure customer satisfaction.
Investigated and resolved complex customer complaints by
identifying root causes and implementing effective solutions.
Maintained accurate and detailed records of customer
interactions in the CRM system for future reference and
analysis.
Handled billing inquiries, including payment processing,
refunds, adjustments, and account updates with accuracy
and efficiency.
Sutherland Global
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Customer Service Representative
LANGUAGE
English
Provided exceptional support to customers by assisting with
online order placement.
Addressed inquiries regarding products, order status, and
delivery timelines.
Guided customers through the process of creating and
managing their online accounts.
Processed refunds and replacement requests efficiently,
ensuring customer satisfaction.
REFERENCES
Zyra Sebastian
Operations Manager
Phone:
Email :
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Jc-lou Santos
Account Supervisor
Phone:
Email :
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