May Ann

I am a dedicated and detail-oriented person with a background in office administration, bookkeeping, and customer service. I hold an Associate Degree in Office Administration and a certification in Bookkeeping, which prepared me with solid administrative and financial management skills.

With over 2 years of experience in the BPO industry, I have honed my customer service skills by providing excellent support, addressing inquiries, and resolving issues to ensure customer satisfaction. I effectively looked into and resolved complex customer complaints by identifying root causes and implementing effective solutions, consistently maintaining a high level of professionalism.

In addition to managing customer inquiries, I was responsible for billing inquiries, including processing payments, issuing refunds, making adjustments, doing basic troubleshooting, and updating accounts efficiently. I also maintained accurate and detailed records of customer interactions using CRM systems, ensuring that data was readily available for future reference and analysis.

Driven to grow my skill set, I have also pursued online courses in virtual assistant training, enhancing my ability to support remote work environments and improve productivity. These courses have provided me with the knowledge and skills needed to perform a variety of tasks, from managing schedules to handling administrative duties and supporting online operations.

Overall, I am well-equipped with a diverse skill set that blends customer service, administrative expertise, and virtual assistance capabilities, making me a valuable asset for any team or project.