MAXINE NIEVA
Customer & Technical Support Representative
CONTACT--
PROFILE
Dedicated
and
results-driven
Customer
Service
Representative with over five years of experience in
telephone-based customer interactions, including sales,
technical support, and customer care. Proficient in major
Taytay, Rizal
customer service software, adept at conflict resolution,
and
committed
to
delivering
positive
customer
experiences. Known for a professional attitude, strong
communication
EDUCATION
skills,
and
a
proactive
approach
to
problem-solving. Seeking to leverage proven expertise to
contribute effectively to your customer service team.
BICOL COLLEGE-
ICCT COLLEGES-
BACHELOR OF SECONDARY
EDUCATION MAJOR IN
ENGLISH
WORK EXPERIENCE
NEARLINK SOLUTIONS INC
SALES/MARKETING STAFF
-
Selling computer parts.
Basic Technical background.
RESULTS CX
SKILLS
CUSTOMER SERVICE REPRESENTATIVE/ B ACK OFF I CE
May 2019- September 25,2023
Sales & Customer Engagement
Customer Service representative (inbound)for over 2
Empathy & Communication
years - Technical Support
Interpersonal Skills
Back Office Associate for (inbound&outbound)8months
Technology & Computer
Grad School Coach for 4months
Proficiency
Temporary Supervisor at Back Office for 8 months
Problem-Solving
Teamwork & Collaboration
CONCENTRIX
TECHNICAL&SALE REPRESENTATIVE
October 2023-present
Customer Service Representative (inbound) with basic
technical skill for Home appliances.
Service to Sales Representative
